topic Re: My router keeps dropping in Broadband

My router keeps dropping

mucky1957 — Thu, 27 Mar 2025 08:27:23 GMT

Is it possible to get a replacement router for my home please.

I have had the current talktalk router for a long time and I suspect it needs to be replaced.

Thank you

Re: My router keeps dropping

Debbie-TalkTalk — Thu, 27 Mar 2025 08:31:49 GMT

Hi @mucky1957

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

Re: My router keeps dropping

mucky1957 — Thu, 27 Mar 2025 08:37:23 GMT

I have done so.

Hope to hear back soon.

The router is currently working but it dropped recently for no reason and I spent a while turning it on and off and then resetting it before getting it to work again.

Not sure how long I have had this router but it is quite a while now

Re: My router keeps dropping

mucky1957 — Thu, 27 Mar 2025 08:38:12 GMT

I have done so.

Hope to hear back soon.

The router is currently working but it dropped recently for no reason and I spent a while turning it on and off and then resetting it before getting it to work again.

Not sure how long I have had this router but it is quite a while now

Re: My router keeps dropping

Debbie-TalkTalk — Thu, 27 Mar 2025 08:50:50 GMT

Hi @mucky1957

Thanks for updating your Community Profile.

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie