topic Re: Sagecom Router fast 5364 wifi dropping out in Broadband

Sagecom Router fast 5364 wifi dropping out

IQZero — Wed, 26 Mar 2025 16:17:53 GMT

Have read other posts about the 208 firmware update causing wifi dropouts, this is also the problem I'm having for some weeks. Until you can resolve the issue can you revert back to version 206 on my router please?

Re: Sagecom Router fast 5364 wifi dropping out

KeithFrench — Thu, 27 Mar 2025 08:38:43 GMT

Please can you explain what you mean by WiFi drop outs in firmware V208, I never saw this when I tested this version?

When this happens, what is the exact state of the light on the router?

Re: Sagecom Router fast 5364 wifi dropping out

Chris-TalkTalk — Thu, 27 Mar 2025 10:26:31 GMT

Hi IQZero,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Sagecom Router fast 5364 wifi dropping out

IQZero — Thu, 27 Mar 2025 10:47:58 GMT

My profile has just been updated

Re: Sagecom Router fast 5364 wifi dropping out

KeithFrench — Thu, 27 Mar 2025 10:54:06 GMT

Hi @IQZero

As per my initial post, can you please explain exactly what you mean by Wi-Fi dropping out?

The information below is provided by TalkTalk, for confirmation, please contact @Debbie-TalkTalk or @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

Re: Sagecom Router fast 5364 wifi dropping out

IQZero — Thu, 27 Mar 2025 11:02:59 GMT

The wifi icon on my tablet and mobile both disappear at the same time. I can't se the service light on the router as it's in another room.

Re: Sagecom Router fast 5364 wifi dropping out

KeithFrench — Thu, 27 Mar 2025 11:08:00 GMT

Hi @IQZero

I need to understand: is this the WiFi itself going down, i.e. a WiFi reception issue, or is it the internet link that is going down? Hence why I asked about the light on the router. I expect that the problem is WiFi reception, which is totally unrelated to firmware V208 and is an area where I can offer a lot of help. However, there is no point in moving forward with that unless it is the actual problem.

Hi @Chris-TalkTalk please can you confirm if the internet connection is stable or not?