topic Re: VPN Blocked by my wifi connection in Broadband

VPN Blocked by my wifi connection

KiaraSpin — Thu, 23 Jan 2025 20:15:51 GMT

Hello,
I use a VPN connection (with OpenVPN) provided by my University. Unfortunately, this get blocked by my TalkTalk router. I can connect but the speed is incredibly low. The same problem is not there when I use other WiFi networks.

Can you help?

Re: VPN Blocked by my wifi connection

Gliwmaeden2 — Thu, 23 Jan 2025 21:27:40 GMT

You need to complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings....Personal Information.

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Staff reply during the day, Monday to Friday.

Re: VPN Blocked by my wifi connection

ferguson — Thu, 23 Jan 2025 22:01:36 GMT

I am not sure what you mean here exactly, it isn't blocked if it is working, albeit slowly?

Re: VPN Blocked by my wifi connection

KiaraSpin — Fri, 24 Jan 2025 08:55:30 GMT

Done! 🙂

Re: VPN Blocked by my wifi connection

KiaraSpin — Fri, 24 Jan 2025 08:55:52 GMT

working but so slowly that it is not possible to navigate...

Re: VPN Blocked by my wifi connection

Chris-TalkTalk — Fri, 24 Jan 2025 10:41:18 GMT

Hi KiaraSpin,

Is this something that's only started happening recently

Chris

Re: VPN Blocked by my wifi connection

KiaraSpin — Fri, 24 Jan 2025 10:44:20 GMT

yes! Until before Christmas the VPN connection worked 😞

Re: VPN Blocked by my wifi connection

Chris-TalkTalk — Fri, 24 Jan 2025 12:28:59 GMT

OK, could you switch your router off and leave it off for at least 30 minutes then switch back on and retest. Please let us know how you get on

Thanks

Chris

Re: VPN Blocked by my wifi connection

KiaraSpin — Sun, 26 Jan 2025 11:39:09 GMT

Hello,

I switched off the router for more than 30 minutes and now the wifi itself does not work. Could you please fix this asap?

Re: VPN Blocked by my wifi connection

KiaraSpin — Sun, 26 Jan 2025 12:20:09 GMT

@Chris-TalkTalk ?

Re: VPN Blocked by my wifi connection

ferguson — Sun, 26 Jan 2025 14:16:04 GMT

@KiaraSpin

Wait until tomorrow, the support team aren't online at weekends.

Re: VPN Blocked by my wifi connection

Anonymous — Mon, 27 Jan 2025 07:40:52 GMT

Morning,

I'm sorry for the delay. The line is showing in sync and connected. Have you now been able to connect ok since your last post?

Thanks

Michelle

Re: VPN Blocked by my wifi connection

KiaraSpin — Mon, 27 Jan 2025 09:25:56 GMT

Yes. It is working now.

Re: VPN Blocked by my wifi connection

Anonymous — Mon, 27 Jan 2025 09:31:17 GMT

Hello,

Thanks for confirming. Is the VPN also working too?

Michelle

Re: VPN Blocked by my wifi connection

KiaraSpin — Fri, 07 Mar 2025 15:41:15 GMT

Hello everybody,
the problem seems to be back. I have done literally nothing new to my WiFi, but now, once again the VPN is incredibly slow that one cannot navigate. Could I get support?
Thank you

Re: VPN Blocked by my wifi connection

ferguson — Fri, 07 Mar 2025 16:01:26 GMT

I have re-escalated this for you, but please bear in mind that the support team probably won't pick this up before Monday now.

Re: VPN Blocked by my wifi connection

Chris-TalkTalk — Mon, 10 Mar 2025 07:44:18 GMT

Hi KiaraSpin,

How has it been over the weekend, is the VPN still running slowly?

Chris

Re: VPN Blocked by my wifi connection

KiaraSpin — Mon, 10 Mar 2025 09:13:50 GMT

Hello, yes it is so slow that it is practically impossible to use. I had this problem a month ago, after huge pain and discussion with the client support it went magically away and now it is back.

Re: VPN Blocked by my wifi connection

Chris-TalkTalk — Mon, 10 Mar 2025 13:31:44 GMT

Thanks, could you explain what you mean by client support

Chris

Re: VPN Blocked by my wifi connection

KiaraSpin — Mon, 10 Mar 2025 13:35:51 GMT

I contacted TalkTalk using the chatbot. I talked to two different operators and they made me run a series of tests (including turning off and on the modem)