topic Is my router not working fully? in Broadband

Is my router not working fully?

john9159 — Mon, 31 Mar 2025 10:22:30 GMT

Hello

Can't get in touch with TT so I am asking here.

I had a total power cut for one hour whilst my electricity meter was being replaced.

After reconnection, I could not connect my MBox Android Smart TV box to the TV via the internet; the password just wasn't recognised. I now use an ethernet port to connect router to MBox but cabling is a nuisance.

I am also unable to connect my wireless camera to the internet.

As far as I can tell, my 'phone still connects.

An orange light had always been illuminated on the front of the router but since power down it has not been visible.

Are there any tests I can perform to establish the fault?

Thank you

Re: Is my router not working fully?

Divsec — Mon, 31 Mar 2025 11:58:24 GMT

Hi @john9159 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Is my router not working fully?

Chris-TalkTalk — Mon, 31 Mar 2025 12:34:26 GMT

Hi John,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Is my router not working fully?

john9159 — Mon, 31 Mar 2025 14:48:57 GMT

Hello

I have updated my profile as requested.

Thanks

Re: Is my router not working fully?

Debbie-TalkTalk — Tue, 01 Apr 2025 07:08:48 GMT

Hi @john9159

The line test is clear. Are you happy for me to send a replacement router?

Re: Is my router not working fully?

john9159 — Tue, 01 Apr 2025 09:12:35 GMT

Hi Debbie

Please do send a replacement router.

Thank you

John

Re: Is my router not working fully?

Debbie-TalkTalk — Tue, 01 Apr 2025 09:21:23 GMT

Hi John @john9159

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: Is my router not working fully?

Debbie-TalkTalk — Fri, 04 Apr 2025 07:18:49 GMT

Hi @john9159

Have you received the replacement router?

Re: Is my router not working fully?

john9159 — Thu, 10 Apr 2025 20:08:35 GMT

Hi Debbie

Yes the router did arrive.

I have ordered a new Android TV box as I am still having problems.

Once I have established what the problem is I will report back.

Regards

John

Re: Is my router not working fully?

Debbie-TalkTalk — Fri, 11 Apr 2025 05:47:13 GMT

Hi @john9159

Thanks for your reply.

Please let us know how you get on.

Debbie

Re: Is my router not working fully?

Debbie-TalkTalk — Thu, 17 Apr 2025 07:37:11 GMT

Hi @john9159

How are you getting on?