topic Blue button not working in Broadband

Blue button not working

Myrubydg25 — Mon, 31 Mar 2025 11:15:31 GMT

I have been asked to contact team

Re: Blue button not working

KeithFrench — Mon, 31 Mar 2025 12:28:40 GMT

I am sorry, but your opening post makes no sense at all. Please can you elaborate - what blue button on which make/model of equipment are you referring to?

Re: Blue button not working

Chris-TalkTalk — Mon, 31 Mar 2025 13:31:35 GMT

Hi Myrubydg25,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Blue button not working

Gliwmaeden2 — Mon, 31 Mar 2025 16:01:37 GMT

@Myrubydg25, staff replied earlier today.

You must follow up on this thread.

What phone number did dial for support?

It should have been 03451 720088.

Chat is open till 9pm, if you can manage with mobile data meanwhile.

See opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

The support team of Talktalk staff is not back now before the morning.

Please let us know how you are getting on.

Re: Blue button not working

Gliwmaeden2 — Mon, 31 Mar 2025 16:07:16 GMT

@Myrubydg25, it's not helpful for solving problems to keep starting new threads.

However, did you reply by PM To the support team that responded here?

https://community.talktalk.co.uk/t5/Broadband/Solid-red-light-on-ont/td-p/3105566?

Your 3rd topic has been moved out of the way to avoid further duplication.