topic Re: Solid red light on router next to status icon in Broadband

Solid red light on router next to status icon

KieranJ — Mon, 31 Mar 2025 10:06:40 GMT

For the past 24 hours I've had no WiFi. There are no green lights on the router just a solid red light where the status symbol is which sometimes disappears. I've tried all the troubleshooting advice which hasn't helped, I completed a connection test on TalkTalks website but it said there was no known issues with the router.

Re: Solid red light on router next to status icon

Debbie-TalkTalk — Mon, 31 Mar 2025 10:13:48 GMT

Hi @KieranJ

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Re: Solid red light on router next to status icon

KieranJ — Mon, 31 Mar 2025 10:36:09 GMT

Thank you for the swift reply. I've added the details you requested to my profile.

Re: Solid red light on router next to status icon

Debbie-TalkTalk — Mon, 31 Mar 2025 10:44:56 GMT

Hi @KieranJ

Thank you 🙂

I've completed a line test and this hasn't detected any line faults.

I think we should send a replacement router, are you happy for me to arrange this?

Re: Solid red light on router next to status icon

KieranJ — Mon, 31 Mar 2025 10:50:36 GMT

Yes that would be great thanks.

Re: Solid red light on router next to status icon

Debbie-TalkTalk — Mon, 31 Mar 2025 10:58:28 GMT

Hi @KieranJ

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Solid red light on router next to status icon

KieranJ — Mon, 31 Mar 2025 10:59:34 GMT

That's great. Thank you very much for your help.

Re: Solid red light on router next to status icon

Debbie-TalkTalk — Mon, 31 Mar 2025 11:18:47 GMT

Hi @KieranJ

You're welcome 🙂

Debbie

Re: Solid red light on router next to status icon

Debbie-TalkTalk — Fri, 04 Apr 2025 07:16:49 GMT

Hi @KieranJ

Have you received the replacement router?