topic HUAWEI HG 633 ROUTER in Broadband

HUAWEI HG 633 ROUTER

ruth41 — Tue, 01 Apr 2025 17:47:07 GMT

i have received a letter from talk talk telling me that my router will no longer receive software or security updates. can anyone tell me if i am entitled to a replacement. thanks

Re: HUAWEI HG 633 ROUTER

Gliwmaeden2 — Tue, 01 Apr 2025 17:57:16 GMT

Talktalk is rolling out the replacements in due course - they know which one you have, which is why you got that letter, @ruth41.

Re: HUAWEI HG 633 ROUTER

Debbie-TalkTalk — Wed, 02 Apr 2025 06:31:03 GMT

Hi @ruth41

I can send you a replacement router, would you like me to arrange this?

Re: HUAWEI HG 633 ROUTER

ruth41 — Wed, 02 Apr 2025 07:27:10 GMT

thank you debbie that would be fine

Re: HUAWEI HG 633 ROUTER

Debbie-TalkTalk — Wed, 02 Apr 2025 08:20:56 GMT

Hi @ruth41

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Debbie 🙂