topic Re: PPTP VPN Not Working in Broadband

PPTP VPN Not Working

cassiearq — Tue, 01 Apr 2025 07:46:55 GMT

Hello, for the third time in the last few years this has stop working and I need it in order to be able to work from home please

Re: PPTP VPN Not Working

kanya-TT — Tue, 01 Apr 2025 08:02:05 GMT

Hey there, Cassiearq. Are you still referring to the same VPN issue?

Re: PPTP VPN Not Working

cassiearq — Tue, 01 Apr 2025 08:11:52 GMT

it's not letting me work from home after I have renewed my contract with yourselves. So I think the firmware needs updating?

Re: PPTP VPN Not Working

kanya-TT — Tue, 01 Apr 2025 10:09:41 GMT

Because you have just renewed. It could be that your I.T from work need to update the VPN as well. Have spoken to them.

Re: PPTP VPN Not Working

cassiearq — Tue, 01 Apr 2025 10:14:25 GMT

This has happened before as previously advised and this is what needs doing. so can someone please do this?

My IT has confirm we have a PPTP VPN server at work and I'm unable to connect to work from home. I have called numerous times and no one has actually provided a solution that works and have been hang up the call a few times.

So from reading this forum I either need an update of my firmware like this person had

https://community.talktalk.co.uk/t5/Fibre/VPN-stopped-working/td-p/2889120

Or like this other person I would need a new router as i have the exact same problem

https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-Outbound-stopped-working/td-p/2838346

Please advise as this is getting urgent and frustrating knowing is a well know error with your routers and no one within the company seems to be able to help

Re: PPTP VPN Not Working

Chris-TalkTalk — Tue, 01 Apr 2025 12:12:55 GMT

Hi cassiearq,

What happens when you try to connect to the VPN, do you get an error message?

When did the latest issue with the VPN start?

Chris

Re: PPTP VPN Not Working

cassiearq — Tue, 01 Apr 2025 12:32:18 GMT

hi Chris,

the laptop is not connecting to the internet at all which is the same issue as before. The contract renewed last week and today is the first time I used my work laptop and i have had to connect it to the network from my phone and wifi not connecting.

Re: PPTP VPN Not Working

Chris-TalkTalk — Tue, 01 Apr 2025 12:35:14 GMT

OK, I'll take a look and get back to you

Chris

Re: PPTP VPN Not Working

Chris-TalkTalk — Tue, 01 Apr 2025 12:39:23 GMT

Do you currently have an internet connection, our systems are showing that your router isn't connected to the internet?

Chris

Re: PPTP VPN Not Working

cassiearq — Tue, 01 Apr 2025 16:21:04 GMT

the router is on but its losing connection every minute

Re: PPTP VPN Not Working

cassiearq — Wed, 02 Apr 2025 05:41:30 GMT

any luck with this as I can't keep on using the internet from my phone as I'm going to run out of data?

Re: PPTP VPN Not Working

Debbie-TalkTalk — Wed, 02 Apr 2025 06:33:09 GMT

Hi @cassiearq

Apologies for this.

Please can you send me a Private Message with the serial number from the back of your router.