topic Re: TalkTalk email saying my router is no longer supported with software and security updates in Broadband

TalkTalk email saying my router is no longer supported with software and security updates

sunshine93 — Wed, 02 Apr 2025 08:39:45 GMT

I received an email from TalkTalk on 20/03/2025 titled 'An update on your pricing and equipment'.

It said:
"We also need to inform you your router is no longer supported by the manufacturer with software and security updates. Your device is currently working and will continue delivering WiFi and service as normal. We continually monitor the security and performance of all devices, so you can keep using your equipment even though it will no longer be able to receive further automatic updates..."

Another customer on the Community also reported this and you sent them a replacement router. I am also concerned that my router now doesn't have security updates. My router is Huawei-HG633. Please can you send me a replacement router? Thank you!

Re: TalkTalk email saying my router is no longer supported with software and security updates

Karl-TalkTalk — Wed, 02 Apr 2025 08:43:42 GMT

Take a look at :

https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

See if your router is listed here.

Karl.

Re: TalkTalk email saying my router is no longer supported with software and security updates

sunshine93 — Wed, 02 Apr 2025 12:27:05 GMT

Thanks Karl! Yes my router is on that list.

Re: TalkTalk email saying my router is no longer supported with software and security updates

Karl-TalkTalk — Wed, 02 Apr 2025 12:30:05 GMT

I'll get a new router out to you.

Regards,

Karl.

Re: TalkTalk email saying my router is no longer supported with software and security updates

sunshine93 — Wed, 02 Apr 2025 12:47:48 GMT

Thanks Karl! Please can I check that this replacement router has four ethernet ports. Thank you

Re: TalkTalk email saying my router is no longer supported with software and security updates

Karl-TalkTalk — Wed, 02 Apr 2025 13:00:44 GMT

The sagemcom has 4 ethernet ports.

Karl.

Re: TalkTalk email saying my router is no longer supported with software and security updates

sunshine93 — Wed, 02 Apr 2025 13:07:21 GMT

That's great thank you 😊