topic Router no longer supported in Broadband

Router no longer supported

wJanet1 — Thu, 03 Apr 2025 22:54:03 GMT

Good evening,

I had an e-mail a few weeks ago advising me that TalkTalk will no longer be supporting my router, could I have some advice as where I can get a router that will be supported.

Thanks

janet.

Re: Router no longer supported

Debbie-TalkTalk — Fri, 04 Apr 2025 05:27:13 GMT

Hi @wJanet1

I can send you a replacement router, would you like me to arrange this?

Thanks

Re: Router no longer supported

wJanet1 — Fri, 04 Apr 2025 12:44:46 GMT

Hi Debbie,

Thanks for your message, yes please would like it replaced.

Thanks

wJanet1

Re: Router no longer supported

Karl-TalkTalk — Fri, 04 Apr 2025 12:52:17 GMT

A new router is on the way to you.

Regards,

Karl.

Re: Router no longer supported

Karl-TalkTalk — Wed, 09 Apr 2025 10:48:58 GMT

Has the new router arrived, is all ok now ?

Thanks

Karl.

Re: Router no longer supported

wJanet1 — Wed, 09 Apr 2025 22:32:51 GMT

Hi Karl,

Yes, thanks I received it and it's working well, just a question, how do i view the system logs, I did find it but its greyed out so can't view the log.

Thanks

wjanet1.

Re: Router no longer supported

Debbie-TalkTalk — Thu, 10 Apr 2025 06:17:31 GMT

Hi @wJanet1

That's great, thanks for letting us know.

In regards to the router logs, this has been raised to our Devices Team as a bug with the current firmware version.