topic Re: Router no longer receiving updates in Broadband

Router no longer receiving updates

Peter6734 — Sun, 06 Apr 2025 10:56:46 GMT

Hello,

I have received an email and letter from TalkTalk saying that to my router (HG533) is no longer supported and will not receive any more security updates. I’ve checked that it is on the list of unsupported devices on your website so please can you arrange for a new router to be sent to me.
Thank you.

Re: Router no longer receiving updates

KeithFrench — Sun, 06 Apr 2025 11:55:50 GMT

Wow, I am not surprised; that router is ancient by today's standards. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router no longer receiving updates

Debbie-TalkTalk — Mon, 07 Apr 2025 06:04:34 GMT

Hi @Peter6734

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Router no longer receiving updates

Peter6734 — Mon, 07 Apr 2025 10:47:32 GMT

Hi Debbie,

Thanks for your reply.

Details have been added now.

Peter

Re: Router no longer receiving updates

Peter6734 — Mon, 07 Apr 2025 10:53:39 GMT

Hi Keith,

Many thanks for your help.

Peter

Re: Router no longer receiving updates

Debbie-TalkTalk — Mon, 07 Apr 2025 11:04:58 GMT

Hi Peter @Peter6734

Thanks for updating your Community Profile.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

Re: Router no longer receiving updates

Peter6734 — Mon, 07 Apr 2025 17:14:29 GMT

Many thanks, Debbie

Peter

Re: Router no longer receiving updates

Debbie-TalkTalk — Tue, 08 Apr 2025 06:09:02 GMT

Hi Peter @Peter6734

You're welcome 🙂

Debbie

Re: Router no longer receiving updates

Debbie-TalkTalk — Fri, 11 Apr 2025 06:24:50 GMT

Hi @Peter6734

Have you received the replacement router?