topic Re: Ip in Broadband

Ip

Robert143 — Mon, 07 Apr 2025 22:36:23 GMT

Usual external ip address problem, Day 5 no Internet. Two hour long live chats, one half hour to a real person. Still no Internet. No good with people working from home. Will report everyday as that is what is recommended by ofcom when it comes to money repayable.

Re: Ip

Divsec — Tue, 08 Apr 2025 05:27:41 GMT

Hi @Robert143 if you would like assistance please provide a few more details of your issue.

Thanks

Re: Ip

Gliwmaeden2 — Tue, 08 Apr 2025 05:57:38 GMT

@Robert143,

It will be helpful to follow up on here, but you don't really need to post an update every day as staff will be able to keep track of the issue for you.

The automatic compensation is calculated after the issue and shows up to 30 days after that time.

It's fully explained here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

See the Complaints link at the foot of the page for which organisations actually follow up if there's no satisfactory resolution - rather than Ofcom.

For staff to identify your account and follow up on here, please complete your community forum profile. Go via your avatar; settings. Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: Ip

Debbie-TalkTalk — Tue, 08 Apr 2025 06:31:22 GMT

Hi Robert143

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Ip

Debbie-TalkTalk — Fri, 11 Apr 2025 07:38:38 GMT

Hi Robert143

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Re: Ip

Robert143 — Fri, 11 Apr 2025 21:01:03 GMT

Thank you for that.

Day eight and no Internet.

Engineer failed to turn up.

10 hours on calls to live chat and customer service. Still same ip address fault. The info on compensation is useful looking like 9.98 for 28 days will be the final refund.

Re: Ip

Gliwmaeden2 — Fri, 11 Apr 2025 22:51:13 GMT

@Robert143, it might get resolved more quickly if you complete your community forum profile details.

Having said that, staff will not be back on here before Monday now.

Still worth sorting out your profile. Glad that the compensation information was useful.

Re: Ip

Chris-TalkTalk — Mon, 14 Apr 2025 08:58:16 GMT

Hi Robert,

Has there been any progress since your last post?

Chris

Re: Ip

Chris-TalkTalk — Mon, 14 Apr 2025 13:42:39 GMT

OK, could you add either your TalkTalk home telephone number or account number and we'll take a look at this for you

Chris