topic Re: Dropping connections - multiple in Broadband

Dropping connections - multiple

Northstarred — Wed, 09 Apr 2025 06:17:02 GMT

Hello

I’ve been trying to get help from TalkTalk about my broadband. We run 3 laptops and 3 phones plus the usual extras eg printer ring doorbell etc. our devices drop connections multiple times per day it’s so frustrating. Our router is no longer supported it’s that old! Any ideas gratefully received.

Re: Dropping connections - multiple

Debbie-TalkTalk — Wed, 09 Apr 2025 06:40:28 GMT

Hi @Northstarred

I'm sorry to hear this.

Would you like me to send a replacement router for testing to see how the connection compares?

Re: Dropping connections - multiple

Northstarred — Wed, 09 Apr 2025 07:07:49 GMT

Yes please Debbie.

Re: Dropping connections - multiple

Debbie-TalkTalk — Wed, 09 Apr 2025 07:29:03 GMT

Hi @Northstarred

Thanks for your reply.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie

Re: Dropping connections - multiple

Debbie-TalkTalk — Mon, 14 Apr 2025 07:04:02 GMT

Hi @Northstarred

Have you received the replacement router?