topic Re: Broadband issue in Broadband

Broadband issue

Sharoncarey_2007 — Wed, 09 Apr 2025 20:35:18 GMT

My broadband perfect all day then around 12 midnight it stopps working for around a hour

Re: Broadband issue

ferguson — Wed, 09 Apr 2025 20:41:43 GMT

Sorry to see this. If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Broadband issue

Debbie-TalkTalk — Thu, 10 Apr 2025 06:39:52 GMT

Hi @Sharoncarey_2007

I'm sorry to hear this.

Please can you log into My Account and check to see if HomeSafe/KidsSafe or homework time has been switched on?

Re: Broadband issue

Debbie-TalkTalk — Fri, 11 Apr 2025 07:22:48 GMT

Hi @Sharoncarey_2007

Did you check My Account?