topic Router replacement request in Broadband

Router replacement request

880Champ — Fri, 11 Apr 2025 20:33:57 GMT

Hello. I received an e-mail saying my router, a Huawei HG633, was out of maintenance and support with the manufacturer and you would be in touch about a replacement. But I have been getting dropouts over the past 3 weeks and wondering if a replacement router could be expidited?

Re: Router replacement request

KeithFrench — Fri, 11 Apr 2025 20:52:23 GMT

There is no point in doing any diagnostics on such an old router. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router replacement request

880Champ — Sun, 13 Apr 2025 09:04:36 GMT

Thank you Keith. I have updated my profile details. I’ll wait to be contacted.

Re: Router replacement request

Karl-TalkTalk — Mon, 14 Apr 2025 06:29:21 GMT

A new router is on the way to you.

Thanks

Karl.