topic Re: Router in Broadband

Router

Lennie61 — Sat, 12 Apr 2025 10:09:32 GMT

Hi,

I've had an email about my router not getting any more updates, I've checked the list and HG635 is on there, please could you send me a new router, thank you

Re: Router

KeithFrench — Sat, 12 Apr 2025 10:14:40 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router

Lennie61 — Sat, 12 Apr 2025 10:15:38 GMT

Thank you

Re: Router

Debbie-TalkTalk — Mon, 14 Apr 2025 08:45:11 GMT

Hi @Lennie61

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Thanks

Debbie