topic Re: Transferring from Shell Broadband in Broadband

Transferring from Shell Broadband

bumbly11 — Thu, 04 Jul 2024 11:32:50 GMT

Anyone else noticed a drop in Broadband speed since transferring from Shell?

While with Shell, my Broadband speed for downloads was about 56mb/s and was stable without any disconnects. As soon as the transfer to TalkTalk took place, my speed dropped to 34 and than 25. I complained and for a week it was than at 60mb/s. Then, it dropped back down to 25 and has been at 14 (13.9) since. My upload speed is about 17. I have spoken to TalkTalk about this, but so far there has been no reply other than to say that as a valued customer, I should be getting a better service than this. I am almost tempted to pay the money and go to another supplier.

Re: Transferring from Shell Broadband

Debbie-TalkTalk — Thu, 04 Jul 2024 11:42:16 GMT

Hi bumbly11

I'm sorry to hear this.

Can I just check, if you reboot the router does the speed increase again?

Re: Transferring from Shell Broadband

Minimad2468 — Tue, 27 Aug 2024 15:04:56 GMT

I’m having exactly the same problem (as well as other complaints with TalkTalk).
Speed today is 30mbps.

My £23.31 package was going to £30+. I complained and was promised a £25 credit and an amendment to my contract to bring it down to £23. Needless to say, no credit made onto the account or a new contract for £23 showing.

Just spent 30 minutes trying to get someone to understand my concern about the broadband speed but because of the language barrier, he’ll call me back

I still have some days left of the cooling period. Think it might be safer to just move to another provider. TalkTalk are a joke

Re: Transferring from Shell Broadband

Gliwmaeden2 — Tue, 27 Aug 2024 15:33:11 GMT

@Minimad2468, if you want to query your bill, please start your own thread in the billing section for staff to look into the issue.

Find the billing message board and click on start a topic to begin your own thread.

If you were with Shell previously, when phoning / using Chat, ask to speak to the Shell Migration team.

Re: Transferring from Shell Broadband

Leonora1 — Sat, 12 Apr 2025 18:12:54 GMT

Im having exactly the same issues everything i try to watch is buffering and since i came to talk talk im paying more for a down graded service and they have bumped it up to 26 pound even though they told me it would be 23 for 12 months it takes me ages to download and i only have 2 bars signal strength upstairs when i used to have at least 4 bars

Re: Transferring from Shell Broadband

ferguson — Sat, 12 Apr 2025 19:54:56 GMT

I am afraid previous advice still stands. You need to contact customer services directly and ask specifically for the Shell migration team.