topic Re: WiFi hub version v1.05t in Broadband

WiFi hub version v1.05t

Marshman91 — Thu, 03 Apr 2025 21:25:10 GMT

I have been sent a WiFi booster but it will not connect to my router. In another thread it said that I need a newer version of firmware on my router. When the person at TalkTalk suggested the booster, they said they had already updated my routers firmware. What do I do now?

Re: WiFi hub version v1.05t

Divsec — Fri, 04 Apr 2025 05:37:44 GMT

Hi @Marshman91 have you tried rebooting your router?

Re: WiFi hub version v1.05t

Debbie-TalkTalk — Fri, 04 Apr 2025 05:38:58 GMT

Hi @Marshman91

Please can you try powering down your router for a full 30 minutes and then try and connect again?

Re: WiFi hub version v1.05t

Marshman91 — Fri, 04 Apr 2025 07:36:52 GMT

I have now powered down the router for over 30 minutes and replugged it in but there is no change. Version number is still the same and booster won't link (also booster doesn't go to red flashing light as first instruction on the leaflet says it should).

Re: WiFi hub version v1.05t

Karl-TalkTalk — Fri, 04 Apr 2025 08:00:59 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: WiFi hub version v1.05t

Marshman91 — Fri, 04 Apr 2025 10:58:11 GMT

Hopefully I've updated the details you asked for.

Re: WiFi hub version v1.05t

Karl-TalkTalk — Fri, 04 Apr 2025 11:39:49 GMT

Your router is on the correct firmware, would you like to swap out the router for the Sagemcom model, as the Huawei model will no longer be supported.

Thanks

Karl.

Re: WiFi hub version v1.05t

Marshman91 — Fri, 04 Apr 2025 15:27:40 GMT

Why didn't the technician tell me this the other day via the chat when I was having problems with my WiFi dropping out occasionally? Why did they send me a booster that won't connect to my router?

How much will the new router cost?

Re: WiFi hub version v1.05t

Divsec — Fri, 04 Apr 2025 15:37:05 GMT

Hi @Marshman91 unfortunately the team are all safely at home for the weekend so you won't get a answer till then.

Karl did say swap so I would expect no charge for the new router. This is my opinion, not binding.

Re: WiFi hub version v1.05t

Karl-TalkTalk — Mon, 07 Apr 2025 06:48:36 GMT

A new router is on the way at no charge.

Karl.

Re: WiFi hub version v1.05t

Marshman91 — Mon, 07 Apr 2025 15:45:37 GMT

Thank you Karl.

Re: WiFi hub version v1.05t

Debbie-TalkTalk — Tue, 08 Apr 2025 06:10:12 GMT

Hi @Marshman91

Please let us know how the connection compares with the new router.

Thanks

Debbie

Re: WiFi hub version v1.05t

Marshman91 — Thu, 10 Apr 2025 17:48:10 GMT

I have only managed to get my daughter to set up the new router and booster today. It seems to be working ok at the moment but it hasn't had much of a trial yet.

Re: WiFi hub version v1.05t

Debbie-TalkTalk — Fri, 11 Apr 2025 06:17:19 GMT

Hi @Marshman91

Thanks for your reply.

I will check in again with you on Monday to see how the connection has been over the weekend.

Debbie

Re: WiFi hub version v1.05t

Debbie-TalkTalk — Mon, 14 Apr 2025 07:05:28 GMT

Hi @Marshman91

How's the connection been over the weekend?

Re: WiFi hub version v1.05t

Debbie-TalkTalk — Thu, 17 Apr 2025 07:36:35 GMT

Hi @Marshman91

Do you need any further help with this?