topic Fibre 65 down in Broadband

Fibre 65 down

Alfiedoodles — Mon, 14 Apr 2025 19:18:34 GMT

Our broadband has been down since 1pm BST and I can't contact someone at Talk Talk to help us.

I can't run: https://support.talktalk.co.uk/self-care

because no boxes appear for me to select.

My partner and I need to work and my kids are revising.

Can any one please help?

Re: Fibre 65 down

Gliwmaeden2 — Mon, 14 Apr 2025 20:18:43 GMT

This is after live support hours for both phone / Chat support and forum staff, @Alfiedoodles.

Phone and Chat support hours are given on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Forum staff are on here from around breakfast time - please complete your community forum profile details for them to identify your account.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. Scroll down further to SAVE CHANGES.

Re: Fibre 65 down

Chris-TalkTalk — Tue, 15 Apr 2025 10:27:15 GMT

Hi Alfie,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris