topic Re: No service because their chat rep did something to software remotely can’t talk to human in Broadband

No service because their chat rep did something to software remotely can’t talk to human

WiseM — Wed, 16 Apr 2025 12:03:42 GMT

I have no service whatsoever since yesterday afternoon. Six hours on live chat and still not resolved. They chat rep did something remotely that stopped service, now can’t even speak to human being. How will you resolve?

Re: No service because their chat rep did something to software remotely can’t talk to human

Karl-TalkTalk — Wed, 16 Apr 2025 12:13:38 GMT

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: No service because their chat rep did something to software remotely can’t talk to human

WiseM — Wed, 16 Apr 2025 14:52:39 GMT

Personal info updated

Re: No service because their chat rep did something to software remotely can’t talk to human

siphosethu-TT — Wed, 16 Apr 2025 14:58:22 GMT

Hi there WiseM, please confirm if you are experiencing drop in connection from time to time or is the internet just totally out. Thanks

Re: No service because their chat rep did something to software remotely can’t talk to human

WiseM — Wed, 16 Apr 2025 16:23:04 GMT

It’s totally out now. It was just dropping out then a staff member on chat did something remotely and now it doesn’t work at all. Have had no service since yesterday

Re: No service because their chat rep did something to software remotely can’t talk to human

siphosethu-TT — Wed, 16 Apr 2025 16:27:05 GMT

Really sorry about that, please confirm if you are currently at home as will need to run diagnostics on this issue. Thanks

Re: No service because their chat rep did something to software remotely can’t talk to human

WiseM — Wed, 16 Apr 2025 16:36:35 GMT

Yes I am. They did all this yesterday and still didn’t resolve. I’ve wasted 6 hours on message chat and still have no connection or resolution. Please sort this out urgently as it is down to your staff error.

Re: No service because their chat rep did something to software remotely can’t talk to human

WiseM — Wed, 16 Apr 2025 18:50:21 GMT

Is anything happening at all with this issue? Your customer service is the worst I’ve ever seen. Nothing has been resolved I still have no connection and no communication from anyone. It’s disgusting.

Re: No service because their chat rep did something to software remotely can’t talk to human

Gliwmaeden2 — Wed, 16 Apr 2025 19:14:33 GMT

@WiseM, staff are not usually on here past 5pm, if that, though they do start the working day around breakfast time.

The last staff reply gave the impression that the testing would be immediate, I know. It is worth checking back in the morning.

Re: No service because their chat rep did something to software remotely can’t talk to human

WiseM — Thu, 17 Apr 2025 09:10:35 GMT

Is this being resolved?

Re: No service because their chat rep did something to software remotely can’t talk to human

Karl-TalkTalk — Thu, 17 Apr 2025 11:34:20 GMT

All tests are clear, no issues showing from here. A new router was dispatched yesterday and is on the way so that hardware can be ruled out.

Karl.