topic Re: Router upgrade in Broadband

Router upgrade

JuneTill — Fri, 11 Apr 2025 11:23:11 GMT

I’ve had an email saying my Router is no longer supported. This worries me given the security risks.
How do I upgrade my Router for free?

Debbie-TalkTalk — Fri, 11 Apr 2025 11:25:57 GMT

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

JuneTill — Fri, 11 Apr 2025 11:32:53 GMT

Thanks Debbie, I’ve done that.

Debbie-TalkTalk — Fri, 11 Apr 2025 11:37:27 GMT

Thank you 🙂

The new router is on its way and a returns bag for your current router to be returned.

Please allow 24-48hrs for this to arrive.

Debbie

JuneTill — Fri, 11 Apr 2025 11:38:10 GMT

Great service, thanks Debbie.

Debbie-TalkTalk — Fri, 11 Apr 2025 11:44:53 GMT

You are very welcome 🙂

Debbie

Debbie-TalkTalk — Thu, 17 Apr 2025 07:35:32 GMT

Have you received the replacement router?