topic Re: Router blinking orange in Broadband

Router blinking orange

Gliwmaeden2 — Tue, 29 Apr 2025 22:01:38 GMT

On and off since 10pm tonight, but nothing has been flagged up as pending for maintenance in my area tonight.

It looks like it's not internal to my house, but I nevertheless get this:

Nothing to do with my cables etc....

Multiple dropouts .... restored for a short while then dropouts ....rinse, repeat.

Sometimes it's all red, to the wifi symbol.

Nothing flagged up anywhere else though.

Then assorted speed results.

That 18Mbps is almost unheard of for me. Maybe someone has plugged something back in?

Holding up better now:

Can you check whether there was work at my local exchange, c 10pm - 10.40pm Tuesday 29th April?

It's alarming when there's no indication of a works schedule. [Nothing showing in Service Status Dashboard - is the team that posted those schedules still with us on the forum?]

If I had been in the middle of transactions / banking, it would have been a complete mess.

As it was, I got in a panic when I couldn't log onto my energy bills....!

Would be helpful to know the reason for this going on this evening.

Re: Router blinking orange

Gliwmaeden2 — Wed, 30 Apr 2025 00:13:23 GMT

Down again at 00.39 on 30.04.25.

A couple of minutes.

Some, on 29.04.25 were considerably longer.

Down again 00.42, so only stayed up a minute.....

Further dropouts after 1.00am....

So glad that I don't have a smart telly! At least I can use mine when the Internet is down.....!

Re: Router blinking orange

Gliwmaeden2 — Wed, 30 Apr 2025 06:13:09 GMT

Still no good for anything this morning.

Can't even run a test:

I can't stay in for checking it today, so will switch the router off while I am out and see if it has sorted itself by this evening.

Re: Router blinking orange

sabelo-TT — Wed, 30 Apr 2025 07:11:07 GMT

@Gliwmaeden2, Good morning. I am checking on the matter on my end as I do see that your line is currently unstable as you have noticed on your end.

Just to double check, do you have any issues with calls on your telephone line?

Re: Router blinking orange

sabelo-TT — Wed, 30 Apr 2025 07:46:31 GMT

With this being said, Do you find that your internet cuts out whenever you make or receive phone calls from your landline?

Re: Router blinking orange

Gliwmaeden2 — Wed, 30 Apr 2025 07:51:35 GMT

The dial tone is normal if I lift the receiver and as this has been happening overnight, I have not been making calls at 1.00am to test the quality of the line.

I have posted in my previous post that I will be out all day - from just a few minutes time now, and will leave the router off today. Any further questions will have to be left for another date as I will be late for my appointments....

I'll update if I notice any changes for the better.

Did you check, as I asked, whether work was being done in my neighbourhood last night, @sabelo-TT?

Re: Router blinking orange

sabelo-TT — Wed, 30 Apr 2025 07:56:25 GMT

Not at all @Gliwmaeden2 as I have not received results of being works done in your local area, but I can see you've had connection drops on the line - this will have impacted the devices you use, regardless of whether you use Wi-Fi or a cable to connect.

hear that you are currently going out but will continue to look into this matter on my end 🙂

Re: Router blinking orange

sabelo-TT — Wed, 30 Apr 2025 08:00:11 GMT

@Gliwmaeden2 have you tried conducting a factory reset to your router when you decided the issue with your broadband connection?

Re: Router blinking orange

Gliwmaeden2 — Wed, 30 Apr 2025 09:42:56 GMT

No, @sabelo-TT.

I am just checking back via public WiFi while I am out and about today.

As I said, I have simply left the router switched off at home all day while I am out.

This should mean it has a chance to restart with a fresh session at the exchange when I get back later on.

I will see if that helps it settle down again overnight.

The reason I had my suspicions about the local network was that there are extremely complicated works going on in Cambridge at the moment and lines could easily get damaged in the process.

You'll also see that in one of my investigations in my first post, the red bit is on the universe/ globe to the router, but OK for WiFi.

So something was on the blink on and off "out there", not at home.

Re: Router blinking orange

sabelo-TT — Wed, 30 Apr 2025 12:57:53 GMT

I understand as since I detected the fault to be on your line, there are higher chances of the fault to be at your local exchange. However, once safely back at home, just hit me up and we will continue @Gliwmaeden2 🙂

Re: Router blinking orange

Gliwmaeden2 — Wed, 30 Apr 2025 14:12:29 GMT

I've popped home and got to a steady white light from c 15.10, @sabelo-TT, so it's had fully 6 hours to recover, but dropped again almost immediately.

Going out again, but I will leave it on just now, till the evening. You may be able to monitor for frequency of disconnections while I am out.

Re: Router blinking orange

sabelo-TT — Wed, 30 Apr 2025 14:23:00 GMT

@Gliwmaeden2 not a problem as I have done so, however, I need to find out what type of master, or main, telephone socket you have so I can give the correct troubleshooting advice. The master socket will be a white box on a wall, and is where the telephone line connects into your house from outside.

Could you kindly capture an image of this and share it to me privately please. Alternatively, browse to https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432 - this page shows you images of the different socket types so you can identify which you have.

Re: Router blinking orange

Gliwmaeden2 — Wed, 30 Apr 2025 15:15:12 GMT

It's just the ordinary Openreach 5C, with a removable clip, @sabelo-TT.

After the initial disconnection this afternoon, the line has held up well for an hour, but I will check its stats later tonight to see if it drops again while I am out.

Re: Router blinking orange

Gliwmaeden2 — Thu, 01 May 2025 04:44:30 GMT

So far over 8 hours without a drop, @sabelo-TT.

I'll monitor it........

Re: Router blinking orange

Gliwmaeden2 — Thu, 01 May 2025 04:48:32 GMT

@sabelo-TT,

Not as frequent as the night before, but, after midnight I was aware that the BBC Sounds programme on my tablet had lost the signal.

I switched to my Samsung A54 phone and it seemed fine to begin with, but I noticed it had stopped c 05.10.

I checked downstairs at the router and it was flashing orange again.

It took fully 5 minutes to come back.

I have not checked to see whether my older Samsung phone will be showing similar "evidence" as it is less likely to be reliable anyway these days.

Enough to know that the router lost the signal fully at c 05.10 for there still to be something needing checking.

It's the sort of master socket that needs me to use a microfilter. Do you want me to leave the router plugged in there with the phone and microfilter or simply the router, if I leave it in the test socket this morning?

I'll be out until around lunch after that and will be able to check back for messages from you only in a brief period around 2pm, if anything needs changing again at my end.

Again it would be helpful if you are able to check for any indication of problems at the exchange or on my line.

Sorry I can't be around during the day for very long. As I say, around 2pm, I can check for messages, then again around 4pm, then not till early evening.

Re: Router blinking orange

sabelo-TT — Thu, 01 May 2025 07:22:14 GMT

@Gliwmaeden2 , thank you for providing this information. A very good morning to you. 🙂

Okay, I have done NGA and Tam test from your home to the cabinet in the exchange to make the line fully stable to avoid slow and dropping connection also upgraded the router firmware to the latest version. I can the line was slightly down but I manage to boost it up.

Please continue monitoring the connection for me to see how this goes.

Thanks

Re: Router blinking orange

Gliwmaeden2 — Thu, 01 May 2025 07:28:55 GMT

Thanks - was that you just testing the line just now [it dropped at 8.25am]?

So I should just leave it in the normal master socket for now?

Re: Router blinking orange

sabelo-TT — Thu, 01 May 2025 07:33:37 GMT

Correct @Gliwmaeden2. As you have noticed your connection dropped, I was conducting checks on my end for you. 🙂

Re: Router blinking orange

Gliwmaeden2 — Thu, 01 May 2025 07:40:48 GMT

08.31, fresh dropout just now, @sabelo-TT.

The line speed shouldn't be pushed too high.

It's normally fine at c 16Mbps.

I've noticed some of the readings after the plummeting are at 18 or 19Mbps which is not usual for steady, reliable service.

Also, I had asked for the previous [206] software version twice in the past month, because I was getting more drop outs when on the 208 version of the Hub2.

If you check back previous posts from me on this issue, you will see that the Sagemcom hasn't been reliable for a while.

It's been a problem since early March, and has been put back twice to try to resolve it:

https://community.talktalk.co.uk/t5/Broadband/Faulty-firmware-update/td-p/3101824/page/2#M879451

Re: Router blinking orange

Gliwmaeden2 — Thu, 01 May 2025 08:36:16 GMT

09.00, it dropped out again for a couple of minutes.

....and again at 9.30am.

The software version doesn't sort it, @sabelo-TT.

I'll check back on here again c 2pm.