topic Broadband issue not resolved. in Broadband

Broadband issue not resolved.

Frustrateduser5 — Sat, 24 May 2025 15:24:57 GMT

The line has been tested by an engineer and I have carried out all the checks possible at home but the router is still flashing orange. The link in my account does not take me through to live chat. What is the next step.?

Re: Broadband issue not resolved.

Gliwmaeden2 — Sat, 24 May 2025 15:53:08 GMT

You don't need to be logged into My Account to find Live Chat, @Frustrateduser5.

It should be available from any link that shows the blue button, and then pass some security checks:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Opening hours are shown.

Further down you can see Opening Hours for phone support on 03451 720088. They close earlier, and are not open on Sundays unless you have accessibility / vulnerability needs.

Forum staff are not on here at weekends.

Re: Broadband issue not resolved.

kanya-TT — Mon, 26 May 2025 07:17:31 GMT

Hey there, @Frustrateduser5 . Are you still experiencing issues? please advise and we'll assist you with running checks for you.

Kanya

Re: Broadband issue not resolved.

Frustrateduser5 — Mon, 26 May 2025 07:19:41 GMT

Yes. I can't get through to Live chat and my broadband is still not working

Re: Broadband issue not resolved.

kanya-TT — Mon, 26 May 2025 07:21:22 GMT

Okay, no worries. Are you at home at the moment?

Kanya

Re: Broadband issue not resolved.

Frustrateduser5 — Mon, 26 May 2025 07:23:20 GMT

Yes