topic Re: Broadband ISP details for ex Shell customers 3rd party router in Broadband

Broadband ISP details for ex Shell customers 3rd party router

Madmaisie — Sun, 01 Jun 2025 10:48:15 GMT

Hi I am an ex Shell broadband customer who was transferred to talktalk. I want to setup a 3rd party router and WiFi hub. I have tried the standard details for talk talk, without success. I presume I still need to use my old shell details ( which I don't know). Can anyone help?

Re: Broadband ISP details for ex Shell customers 3rd party router

KeithFrench — Sun, 01 Jun 2025 12:39:22 GMT

Sorry, I have no idea what settings Shell used. However, I can help with all aspects of the WiFi Hub. Have you tried calling the Shell Migration Team on the standard service centre number of 0345 172 0088?

Re: Broadband ISP details for ex Shell customers 3rd party router

nambuso-TT — Mon, 02 Jun 2025 08:00:37 GMT

@KeithFrench thanks for advising. @Madmaisie please confirm if you require assistance with your wifi hub.

Re: Broadband ISP details for ex Shell customers 3rd party router

KeithFrench — Mon, 02 Jun 2025 08:04:07 GMT

You are very welcome @nambuso-TT

Re: Broadband ISP details for ex Shell customers 3rd party router

Madmaisie — Mon, 02 Jun 2025 20:05:42 GMT

Hi @KeithFrench Keith French and @nambuso-TT many thanks for advice will try to call the shell team and report back , 👍