topic Re: Broadband connection in Broadband

Broadband connection

Kadah — Fri, 30 May 2025 17:00:55 GMT

For the past 4 months I have been facing a problem with my broadband connection it keeps disconnecting every 10 minutes and start to flash orange and turn back on

Re: Broadband connection

Divsec — Fri, 30 May 2025 18:17:08 GMT

Hi @Kadah thanks for starting your own thread, unfortunately its Friday and the support team will not be back in till Monday.

Your post has been escalated.

Do you by any good fortune have a spare router and power supply you can try?

Re: Broadband connection

nomfezeko-TT — Mon, 02 Jun 2025 07:20:36 GMT

Hi there @Kadah , thank you for reaching out to us, we are so sorry you have contacted us about an issue with your services, how often do you experience this problem?

-Fez.

Re: Broadband connection

Kadah — Mon, 02 Jun 2025 08:03:54 GMT

More than 10 times a day and it takes time for the connection to return

Re: Broadband connection

nomfezeko-TT — Mon, 02 Jun 2025 08:07:01 GMT

Thank you for getting back to us, we will run checks for you to help us determine the main cause of the issue and a possible resolution to it. Are you currently home where the services are?

-Fez.

Re: Broadband connection

Kadah — Mon, 02 Jun 2025 11:49:45 GMT

I was out of the house now the internet is down

Re: Broadband connection

Kadah — Mon, 02 Jun 2025 11:51:00 GMT

The network is back up and running. It's unbearable.

Re: Broadband connection

Kadah — Mon, 02 Jun 2025 11:52:32 GMT

The internet has been in this condition for 10 days.

Re: Broadband connection

nomfezeko-TT — Mon, 02 Jun 2025 12:03:15 GMT

Thank you for getting back to us, we will need to run line checks to help us determine the main cause of the issue and a possible resolution to it. Please confirm if you have no internet access at all, have slow speeds or dropping connection?

-Fez.

Re: Broadband connection

Kadah — Mon, 02 Jun 2025 15:53:41 GMT

disconnection

Re: Broadband connection

nomfezeko-TT — Mon, 02 Jun 2025 16:03:54 GMT

Okay so you do get your internet working fine then get a connection dropping out then comes back again, is that correct?

-Fez.

Re: Broadband connection

Kadah — Mon, 02 Jun 2025 21:11:39 GMT

Yes it keeps disconnecting then it comes back on after but this is happens between 20 to 25 times a day it just keeps disconnecting

Re: Broadband connection

sabelo-TT — Tue, 03 Jun 2025 07:37:39 GMT

Hello there @Kadah, just checking to see if you still experiencing any issues with your broadband connection. Kindly let me know if you have received this message.

Re: Broadband connection

30gSterling — Thu, 12 Jun 2025 06:18:23 GMT

I have the same problem. Any way to fix this?

Re: Broadband connection

Divsec — Thu, 12 Jun 2025 06:22:30 GMT

Hi @30gSterling best way is to start your own thread and clearly stated your issue. Saves you, support team, and the original poster a busload of unnecessary work.