topic Broadband and phone in Broadband

Broadband and phone

Natc88 — Sat, 07 Jun 2025 19:17:23 GMT

I have ordered a new broadband but the package comes with a phone. I don’t need a phone. Can I change my order to broadband only and can it be easily connected like any other routers without a landline?

Thank you

Nathalie

Re: Broadband and phone

fr8ys — Sat, 07 Jun 2025 19:35:23 GMT

You will need to phone and speak to the loyalty team to amend the contract, but the inclusion or exclusion of the phone should not make any difference unless you have a phone boost included, in which case this can be removed.

With a phone you would only pay the call costs. If you don't install it, no calls will be made.

Contracts cannot be varied or negotiated on the forum.

Try phoning 0345 172 0088, but the line is not open on Sundays.

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Broadband and phone

Natc88 — Sat, 07 Jun 2025 20:00:12 GMT

Thank you I will give them a call.