topic Router rebooots when computer starts. in Broadband

Router rebooots when computer starts.

dennisl — Mon, 09 Jun 2025 17:35:40 GMT

My ethernet connected router often reboots itself, when I start my computer.
This is the replacement router you sent to me in October 2023.
Everything works ok once it has booted up, but I'd still like to try and correct this.
Any assistance would be appreciated.

Re: Router rebooots when computer starts.

Divsec — Mon, 09 Jun 2025 18:05:36 GMT

Hi @dennisl your post has been escalated, I have an inkling this could be due to an underperforming power block, do you have a compatible spare to try?

Re: Router rebooots when computer starts.

dennisl — Mon, 09 Jun 2025 18:13:46 GMT

Yes I have still the original Huawei power adaptor 151206-11.
I will give it a try in the morning.
Thanks

Re: Router rebooots when computer starts.

kanya-TT — Tue, 10 Jun 2025 07:08:01 GMT

Hey there, Dennisl. We will need to check this for you. Please advise when you are home and ready.

Kanya

Re: Router rebooots when computer starts.

dennisl — Tue, 10 Jun 2025 07:41:20 GMT

Thanks Kanya.
After I switched the mains power on this morning to my computer, the router rebooted before I could turn the computer on. The router is on it's own power line.
I haven't changed the router power adaptor yet.
The computer should be on for the rest of the day.

Re: Router rebooots when computer starts.

kanya-TT — Tue, 10 Jun 2025 07:43:46 GMT

Oh, I see, May I ask. How is the computer connected to the router?

Kanya

Re: Router rebooots when computer starts.

dennisl — Tue, 10 Jun 2025 07:47:45 GMT

Via an Ethernet cable approximately I metre long.

Re: Router rebooots when computer starts.

kanya-TT — Tue, 10 Jun 2025 07:49:13 GMT

Okay, can you tell me where exactly is the ethernet cable connected to in the router is connected to the yellow goldish ports?

Kanya

Re: Router rebooots when computer starts.

dennisl — Tue, 10 Jun 2025 07:53:19 GMT

Yes to a yellow port, which is furthest away from the red one.

Re: Router rebooots when computer starts.

kanya-TT — Tue, 10 Jun 2025 07:54:48 GMT

Okay that's perfect. Have you ever tried connecting your computer wirelessly?

Kanya

Re: Router rebooots when computer starts.

dennisl — Tue, 10 Jun 2025 07:56:43 GMT

There is no wireless card in this computer, but I have laptops which connect ok.

Re: Router rebooots when computer starts.

kanya-TT — Tue, 10 Jun 2025 07:58:09 GMT

Please send us your TalkTalk account number on private messages.

Kanya

Re: Router rebooots when computer starts.

dennisl — Tue, 10 Jun 2025 08:05:04 GMT

Just sent a PM, as requested.

Re: Router rebooots when computer starts.

dennisl — Mon, 30 Jun 2025 09:56:43 GMT

The replacement power adaptor seems to have resolved the issue.

Thanks for your help.

Re: Router rebooots when computer starts.

Divsec — Mon, 30 Jun 2025 10:06:21 GMT

Thanks for letting us know, glad my suggestion proved to be the solution.