topic Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data in Broadband

Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Fri, 06 Jun 2025 07:16:52 GMT

Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data. But can access other websites via topcashback, such as Trip.com.

This is a new thing, as have used regularly in the past

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

mandisa1-TT — Fri, 06 Jun 2025 07:28:28 GMT

HI there @phillie. Please check if Homesafe is turned on or off? you can check this via your online my account. This setting lets you control the type of websites that can be accessed by the devices connected to your TalkTalk home broadband. Thanks

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Fri, 06 Jun 2025 07:44:49 GMT

It is turned on, but I have not changed any settings and have always been to do this in the past. And why on earth would talktalk not let me access Expedia through topcashback? Not exactly a dodgy website surely

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

mandisa1-TT — Fri, 06 Jun 2025 07:50:46 GMT

I am unsure of why it is now blocking you, if you have not changed any settings. Please switch off Homesafe, switch off your router and back on then try accessing the website. Thanks

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Tue, 10 Jun 2025 15:23:38 GMT

Trying this when no one is about to moan the Wifi isn't working, and there isn't an option to turn Homesafe off?

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

Philile-TT — Wed, 11 Jun 2025 07:01:13 GMT

@phillie I have checked, and home safe is off. I will run a diagnostics test. Are you currently at home?

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Wed, 11 Jun 2025 08:33:54 GMT

Sorry, only just seen this, and heading out now. Its all very odd, as can access these sites via topcashback on mobile data, and could access them only a month or so ago on Wifi, but not now

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

Philile-TT — Wed, 11 Jun 2025 08:38:44 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Wed, 11 Jun 2025 16:06:31 GMT

No,

but daughter works from home often, so relies on the broadband

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

Philile-TT — Wed, 11 Jun 2025 16:15:59 GMT

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

Philile-TT — Wed, 11 Jun 2025 16:16:25 GMT

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Wed, 11 Jun 2025 16:36:49 GMT

OK, thanks

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

Philile-TT — Wed, 11 Jun 2025 16:38:52 GMT

Do you see a blocked webpage notification message when attempting to access the site you experience problems with?

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Wed, 11 Jun 2025 16:44:38 GMT

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Wed, 11 Jun 2025 16:45:15 GMT

But I can access M&S but not Argos, so all very odd

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

Philile-TT — Thu, 12 Jun 2025 07:04:16 GMT

@phillie please check if you have an Ad-blocker on?

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Thu, 12 Jun 2025 08:49:22 GMT

Not as far as I know (and have checked under Extensions under the 3 dots on edge). And as I mentioned before, I definitely haven't changed any of my settings between the time when I could access these sites and when I couldn't

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

Philile-TT — Thu, 12 Jun 2025 08:50:44 GMT

So, is it safe to say it is not on?

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

phillie — Thu, 12 Jun 2025 09:33:06 GMT

Yes

Re: Cannot access expedia/hotels.com via topcashback on my Wifi, only through mobile data

Philile-TT — Thu, 12 Jun 2025 09:37:25 GMT

This website has been taken down (blocked) by a court order for legal reasons.

Unfortunately, TalkTalk is unable to assist with this matter