topic Re: Problems Pairing new Broadband Booster with Router in Broadband

Problems Pairing new Broadband Booster with Router

DKP#7 — Tue, 10 Jun 2025 15:54:47 GMT

Have been sent a Broadband Booster -Sagecom V2 FAST266 WiFi booster in the hope of improving network around the house.

Have followed the included instructions and spent hours trying and also had online chat for over an hour today but the device does not/will not pair with my router - HG635.

Am at my wits end. Any ideas?

Re: Problems Pairing new Broadband Booster with Router

kanya-TT — Tue, 10 Jun 2025 15:57:05 GMT

Hey there, @DKP#7. Have you tried rebooting the router and the booster, then establish a pairing?

Kanya

Re: Problems Pairing new Broadband Booster with Router

DKP#7 — Tue, 10 Jun 2025 16:01:56 GMT

Thanks for this. Yes. Both and a lot more other things besides and no joy.

Re: Problems Pairing new Broadband Booster with Router

kanya-TT — Tue, 10 Jun 2025 16:04:16 GMT

Oka, are you home, we'd like to make some checks for you.

Kanya

Re: Problems Pairing new Broadband Booster with Router

DKP#7 — Tue, 10 Jun 2025 18:05:19 GMT

Not sure you will have got my earlier reply. I was only available at home for a short time, but now I won't be in a position to try anything else today. Please let me know if and when it may be possible to re-establish contact. I may have only limited time tomorrow. (Wednesday)

Re: Problems Pairing new Broadband Booster with Router

Gliwmaeden2 — Tue, 10 Jun 2025 19:49:25 GMT

@DKP#7, staff are on here mostly between c 8am and 6pm weekdays only.

In the meantime, @KeithFrench might be able to help you if he has time - he knows how to pair these devices.

Re: Problems Pairing new Broadband Booster with Router

KeithFrench — Tue, 10 Jun 2025 21:19:02 GMT

I am not surprised it won't pair with the HG635, it is only compatible with Sagemcom routers.

Re: Problems Pairing new Broadband Booster with Router

kanya-TT — Wed, 11 Jun 2025 07:34:54 GMT

Hey there, @DKP#7. Please advise if you are ready to continue with diagnostic and @KeithFrench I have taken note of your advice.

Kanya

Re: Problems Pairing new Broadband Booster with Router

DKP#7 — Wed, 11 Jun 2025 08:24:08 GMT

Thank you for resuming contact.

I was very interesting in what Keith had to say and the incompatability of the Booster with my HG router.

During nearly four hours of chat conversations both before being sent the booster or since receiving it and when trying to sort out my difficulties did anyone seem to consider this. So frustrating.

However the question is ; what happens next?

I won't be able to spend time at the computer until later in the day, but given what Keith has said surely the only questions must be:

1. Can TalkTalk supply a booster compatible with my exsisting router?

2. Will TalkTalk supply a router compatible with the booster I've been sent?

It's likely to be around 3pm before I'm free for any length of time today.

David

Re: Problems Pairing new Broadband Booster with Router

kanya-TT — Wed, 11 Jun 2025 08:57:50 GMT

Hey ther, @DKP#7. We will resume when you back.

Kanya

Re: Problems Pairing new Broadband Booster with Router

KeithFrench — Wed, 11 Jun 2025 09:56:25 GMT

Hi @DKP#7 @kanya-TT

To elaborate some more on this. The Sagemcom FAST266 WiFi Booster is far more than a booster; it forms a mesh node with the Sagemcom WiFi Hubs 1 or 2. During the WPS process, the 266 is looking for a hidden Wi-Fi network from the Sagemcom Wi-Fi Hub and connects to this to form a wireless backhaul of the now meshed network. It is only compatible with the Sagemcom WiFi hubs for this reason.

Your Huawei router predates mesh networks by quite a few years & they will never work together.

Re: Problems Pairing new Broadband Booster with Router

kanya-TT — Wed, 11 Jun 2025 09:58:32 GMT

Thank you @KeithFrench, and indeed the @DKP#7's router is quite old.

Kanya

Re: Problems Pairing new Broadband Booster with Router

DKP#7 — Wed, 11 Jun 2025 13:59:52 GMT

Hi, Kanya

I am able to spend a bit of time on this now if you are in a position to help.

David

Re: Problems Pairing new Broadband Booster with Router

kanya-TT — Wed, 11 Jun 2025 14:32:52 GMT

Hey there David. We are more than happy to proceed.

Kanya

Re: Problems Pairing new Broadband Booster with Router

kanya-TT — Wed, 11 Jun 2025 14:36:33 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Kanya

Re: Problems Pairing new Broadband Booster with Router

DKP#7 — Wed, 11 Jun 2025 15:05:14 GMT

Sorry for the delay. Now seen your response.

No, alls fine, no issues.

Re: Problems Pairing new Broadband Booster with Router

kanya-TT — Wed, 11 Jun 2025 15:06:38 GMT

No worries. Are you currently at home, where the TalkTalk service is installed?

Kanya

Re: Problems Pairing new Broadband Booster with Router

DKP#7 — Wed, 11 Jun 2025 15:08:48 GMT

Hi, Kanya

I should let you know I spent nearly three hours going through things with a colleague of yours before being sent the Bosster. I don't wish to waste yours or my time repeating things. Hope you'll understand.

Re: Problems Pairing new Broadband Booster with Router

DKP#7 — Wed, 11 Jun 2025 15:10:00 GMT

Yes I am.

Re: Problems Pairing new Broadband Booster with Router

kanya-TT — Wed, 11 Jun 2025 15:10:44 GMT

I understand, I won't waste your time. Could tell me what type of router you have there. Kanya