topic Re: New thread for Broadband Router advice? in Broadband

New thread for Broadband Router advice?

Timorteo — Fri, 06 Jun 2025 07:39:56 GMT

I guess this is what you mean by starting your own thread for this issue? Thanks for any help you can give! Ive attached the most recent Internet speed we're receiving. Please advise.

Re: New thread for Broadband Router advice?

angelique-TT — Fri, 06 Jun 2025 07:48:46 GMT

Good morning Timorteo. I will run checks for you. Please confirm if you are messaging us from home.

Re: New thread for Broadband Router advice?

Timorteo — Fri, 06 Jun 2025 18:43:26 GMT

Yes, I'm messaging from home. Thanks

Re: New thread for Broadband Router advice?

Gliwmaeden2 — Fri, 06 Jun 2025 19:32:24 GMT

@Timorteo, you'll need to be on here during the day on a weekday, so Monday to Friday c 8am to 6pm.

No staff support on here till after the weekend.

Phone 03451 720088 on Saturday, 8am - 6pm or use Chat either day.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: New thread for Broadband Router advice?

Timorteo — Sat, 07 Jun 2025 07:20:51 GMT

Hi Angelique, are you running checks for me?? Thanks

Re: New thread for Broadband Router advice?

Gliwmaeden2 — Sat, 07 Jun 2025 09:15:09 GMT

@Timorteo, did you miss my previous post?

There is no staff support on the forum at weekends.

Re: New thread for Broadband Router advice?

nambuso-TT — Mon, 09 Jun 2025 07:18:36 GMT

Hi there @Timorteo. Please confirm if you are still messaging us from home where the TalkTalk services are installed so that we can continue with checks.

Re: New thread for Broadband Router advice?

Timorteo — Mon, 09 Jun 2025 08:15:12 GMT

Yes I'm messaging you from home where the router is...

Re: New thread for Broadband Router advice?

Timorteo — Fri, 13 Jun 2025 07:32:17 GMT

It looks like you're DOING NOTHING to help and in fact are ignoring my posts too. It's four days since I responded and what are you doing??

Re: New thread for Broadband Router advice?

Timorteo — Fri, 13 Jun 2025 07:33:18 GMT

And, as it's coming up to the weekend, are you going to use that excuse AGAIN??

Re: New thread for Broadband Router advice?

nomfezeko-TT — Fri, 13 Jun 2025 07:36:14 GMT

Hi there @Timorteo, thank you for reaching out, I am so sorry you have contacted us about an issue with your services. Kindly confirm you are currently home where the services are installed so we can help.

-Fez.

Re: New thread for Broadband Router advice?

Timorteo — Fri, 13 Jun 2025 09:57:49 GMT

Actually I’m out for the day but that may not prevent you from checking the wifi signal at my home. But please don’t abandon me once again. It’s a customer service I require. Thanks

Re: New thread for Broadband Router advice?

nomfezeko-TT — Fri, 13 Jun 2025 10:01:05 GMT

I understand what you mean, and we want to help get this sorted but in order to be able to proceed with checks successfully, I need you to be home where the services are installed so you can monitor your services as we check and may need you to check and confirm a few things for me. Just to check, when will you be back home?

-Fez

Re: New thread for Broadband Router advice?

Timorteo — Tue, 17 Jun 2025 09:01:50 GMT

Hi it’s me again. I didn’t get a reply from you as to when you might help so I thiught I’d try once more.
mill be at home all afternoon and evening for you to run tests and hopefully sort things out. Please let me know

Re: New thread for Broadband Router advice?

nomfezeko-TT — Tue, 17 Jun 2025 09:43:22 GMT

Thank you so much for getting back to us @Timorteo , I am so sorry you are still having issues with your services, we will have this checked and sorted for you. Just to check, are you only having speeds issues or you do experience dropping connection as well?

-Fez.

Re: New thread for Broadband Router advice?

Timorteo — Wed, 18 Jun 2025 10:34:11 GMT

Hello again Fez,

is anything happening with my concerns??

Re: New thread for Broadband Router advice?

Mandisa-TT — Wed, 18 Jun 2025 10:41:19 GMT

Hi @Timorteo we will need to run checks on your line, are you at home to be able to proceed.

Re: New thread for Broadband Router advice?

Timorteo — Wed, 18 Jun 2025 12:35:02 GMT

Hi M, yes un home now, just let me know

Re: New thread for Broadband Router advice?

Mandisa-TT — Wed, 18 Jun 2025 12:37:06 GMT

Perfect! @Timorteo Just to check, are you only having speeds issues or you do experience dropping connection as well?

Re: New thread for Broadband Router advice?

Timorteo — Wed, 18 Jun 2025 12:44:47 GMT

Both, speed issues mainly and every so often the connection drops