topic Re: Flashing orange light in Broadband

Flashing orange light

Daljit68 — Wed, 25 Jun 2025 13:27:34 GMT

wifi hasn’t worked for 2 days now. Tried using MyConnection. Poor WiFi speed. Router flashing orange slowly. Received a ‘in progress’ status report and an email stating:

Following your line test, you will receive a message with the next steps shortly. Please follow the instructions in that message, which will either guide you through self-service troubleshooting or connect you with an agent if necessary.

but not heard anything further.

Reference number

REP-15775785

thanks, Daljit

Re: Flashing orange light

Mandisa-TT — Wed, 25 Jun 2025 13:31:22 GMT

Hi @Daljit68 Thank you so much for bringing this into our attention, I will be able to run checks on my end to be able to identify the issue, please confirm if you are at home.

Re: Flashing orange light

Daljit68 — Wed, 25 Jun 2025 13:32:38 GMT

Yes

Re: Flashing orange light

Mandisa-TT — Wed, 25 Jun 2025 13:34:20 GMT

Great! Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Flashing orange light

Daljit68 — Wed, 25 Jun 2025 14:24:29 GMT

Yes, I’m at home

Re: Flashing orange light

Daljit68 — Wed, 25 Jun 2025 14:39:24 GMT

yes, I’m at home

Re: Flashing orange light

Mandisa-TT — Wed, 25 Jun 2025 14:50:30 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Flashing orange light

Daljit68 — Wed, 25 Jun 2025 14:55:14 GMT

Yes I’m at home

Re: Flashing orange light

Daljit68 — Wed, 25 Jun 2025 14:55:59 GMT

Yes I’m at home

Re: Flashing orange light

Mandisa-TT — Wed, 25 Jun 2025 14:57:26 GMT

Thank you, do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?