topic Re: TalkTalk Wi-Fi Hub Router in Broadband

TalkTalk Wi-Fi Hub Router

JDupre — Thu, 26 Jun 2025 20:49:23 GMT

Hello,

my router is no longer recording logs, as if that function has been turned off. Yet I can find no way to turn it back on/off.

thanks if anyone can help

ps: possibly one of those router rest things or is there a way I can do this without doing this... long complicated passwords and setup 🙂 I'd rather avoid that if I can

Re: TalkTalk Wi-Fi Hub Router

ferguson — Thu, 26 Jun 2025 21:07:55 GMT

Which router and what software version?

Re: TalkTalk Wi-Fi Hub Router

Gliwmaeden2 — Thu, 26 Jun 2025 21:29:34 GMT

If you are on firmware version 208, @JDupre, that's just the way it is.

Please confirm if you have that version.

Re: TalkTalk Wi-Fi Hub Router

kanya-TT — Fri, 27 Jun 2025 07:10:39 GMT

Hey @ferguson, @Gliwmaeden2. Please advise guys on this should you find a solution. Kanya

Re: TalkTalk Wi-Fi Hub Router

Gliwmaeden2 — Fri, 27 Jun 2025 07:19:28 GMT

We need to hear back from the customer, but I think @KeithFrench would be the one to give a detailed explanation of the differences in the firmware etc.

Re: TalkTalk Wi-Fi Hub Router

KeithFrench — Fri, 27 Jun 2025 07:34:54 GMT

Hi @JDupre

That is a known bug of the Sagemcom Hubs 1 & 2 running firmware V208. We are waiting for the next release, but I have not been advised when this is due.

Re: TalkTalk Wi-Fi Hub Router

JDupre — Sun, 29 Jun 2025 16:59:41 GMT

Thank you for all your replies, first worry was someone had hacked the router and had deleted the logs. 🙂

I like the idea of a software bug much better 🙂

Someone asked thr router and firmware version

TalkTalk Wi-Fi Hub 2
Firmware Version: SG4K100208

cheers

ps: An option to actually turn them on and off and download them would actually be a good idea as well save wading through pages and pages of logs.

Re: TalkTalk Wi-Fi Hub Router

JDupre — Sun, 29 Jun 2025 17:00:49 GMT

this one

TalkTalk Wi-Fi Hub 2
Firmware Version: SG4K100208

Re: TalkTalk Wi-Fi Hub Router

KeithFrench — Sun, 29 Jun 2025 20:56:15 GMT

Yes, that is the one where the system log stopped working altogether. For your interest, I have one other bug that I previously drew to the attention of TalkTalk concerning the System Log:-

The DNS server name resolution failure messages are incorrectly categorised as Error. They are minor & therefore would be more appropriately classified as Informational. This incorrect classification is causing a lot of complaints from customers, with their logs rapidly filling up with the log with these messages. Whilst it is not the fault of Sagemcom that a lot of users' favourite websites have poorly maintained web pages, it is still making the log difficult to navigate.

I have campaigned for:-

Could a check box be added to show or hide DNS Server Name resolution entries?
Could a Save to PC option be added to the System Log page?
When used in conjunction with the F266 Booster, could some backhaul status messages be added to the log entries?