topic Router in Broadband

Router

MARK1966 — Sat, 28 Jun 2025 07:56:11 GMT

My new router cost me 80.00 .because my old one would not do updates. First time in 15 years been charged for a router

Re: Router

Gliwmaeden2 — Sat, 28 Jun 2025 08:15:26 GMT

They seem to be charging for these unless you are in the last 4 months of your contract, @MARK1966.

Routers are only replaced for free if the current one is faulty and best done via the forum as sometimes other support applies a delivery charge.

Talktalk was legally required to inform you that the router would not be updated, but if it hadn't developed a fault, the replacement was not essential.

Re: Router

Mandisa-TT — Mon, 30 Jun 2025 07:29:54 GMT

Hi @MARK1966 I recognize that the charge was unexpected, however, @Gliwmaeden2 is right; a router is not chargeable if it is faulty. Additionally, charges may not apply in cases of upgrades or recontracting, but only if the router is included as part of that upgrade or recontract.