topic Re: Bill in Broadband

Bill

serdarCalikog;lu — Mon, 30 Jun 2025 14:39:44 GMT

My bill was increased without my permission, Also it is much higher than the market average.

Re: Bill

fr8ys — Mon, 30 Jun 2025 14:46:25 GMT

It's probably due to your contract period ending and the cost reverting to the out of contract standard price, or due to a promotional period on a boost (such as phone) ending. Promotional periods can differ from the contract period.

You can check if you are now out of contract in My Account and to negotiate a new contract you will need to speak to the Loyalty (Better Value) Team.

Contracts and pricing cannot be conducted on the forum.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

TalkTalk do not need your permission to increase your price as this would all be within the contract documents sent to you at the outset if your contract period.

Re: Bill

fr8ys — Mon, 30 Jun 2025 14:48:21 GMT

Your bill would also have gone up from April in accordance with mid term price rises.

Re: Bill

nambuso-TT — Mon, 30 Jun 2025 14:49:35 GMT

Thank you very much for the information above @fr8ys. I've sent you a private message regarding your account.