topic Re: Router keeps dropping out in Broadband

Router keeps dropping out

wJanet1 — Fri, 11 Jul 2025 11:44:53 GMT

Good afternoon,

I'm having problems since yesterday afternoon, my router keeps dropping out, flashing orange going back to solid white for between 2-5 minuets. I've run a line test with TalkTalk but there was no problem found. I've also reset the router a few times to no avail.

Thanks

wjanet1

Re: Router keeps dropping out

Mandisa-TT — Fri, 11 Jul 2025 11:48:33 GMT

Hi @wJanet1 I will be able to run checks on your line, are you at home to be able to proceed?

Re: Router keeps dropping out

wJanet1 — Fri, 11 Jul 2025 11:48:29 GMT

Hi,

Thanks for replying, yes, I'm at home.

Thanks

wjanet1.

Re: Router keeps dropping out

wJanet1 — Fri, 11 Jul 2025 11:52:08 GMT

HI,

yes, I'm at home.

Thanks

wjanet1

Re: Router keeps dropping out

Mandisa-TT — Fri, 11 Jul 2025 11:55:34 GMT

Great! Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Router keeps dropping out

wJanet1 — Fri, 11 Jul 2025 12:29:56 GMT

Hi,

No I don't have any of these.

Thanks

wjanet1

Re: Router keeps dropping out

siphosethu-TT — Fri, 11 Jul 2025 12:59:35 GMT

I can see that your Internet connection is currently offline.

This means that your Internet, WIFI, Email or TV Service will not work properly.

We just going to fix this okay. Thanks

Re: Router keeps dropping out

siphosethu-TT — Fri, 11 Jul 2025 12:59:53 GMT

Do you have any issues with calls on your telephone line? Thanks

Re: Router keeps dropping out

wJanet1 — Fri, 11 Jul 2025 13:04:46 GMT

Hi,

Thanks, I've just tried a few numbers and both are working ok.

Thanks

wjanet1.

Re: Router keeps dropping out

siphosethu-TT — Fri, 11 Jul 2025 13:13:40 GMT

Thanks, please bare with me while I run some checks. Thanks

Re: Router keeps dropping out

siphosethu-TT — Fri, 11 Jul 2025 13:15:49 GMT

You should be able to see the power light on the front of the router.

If this light is on, your router is receiving power.

Just to verify, is the router currently powered on? Thanks

Re: Router keeps dropping out

wJanet1 — Fri, 11 Jul 2025 14:19:26 GMT

Hi,

Ive checked the light it’s white at the moment, but it just start flashing orange and then it’s disrupting the internet etc.

Thanks

wjanet1

Re: Router keeps dropping out

siphosethu-TT — Fri, 11 Jul 2025 14:29:43 GMT

Have there been any recent changes in your home that could have impacted your service?

For example - new or replacement equipment, building work on the premises or damage to any wiring in or around the home?

Thanks

Re: Router keeps dropping out

wJanet1 — Fri, 11 Jul 2025 15:25:09 GMT

Hi,

yesterday the water board were drilling about 2 doors down, whether it’s that I’m not sure.

Re: Router keeps dropping out

siphosethu-TT — Fri, 11 Jul 2025 16:24:33 GMT

Perhaps it might be that, please confirm if any of the equipment is physically damaged?

Re: Router keeps dropping out

siphosethu-TT — Fri, 11 Jul 2025 16:25:00 GMT

A line test has not identified an issue outside your premises. As you've indicated changes or damage may have occurred we'll check this next.

I'll guide you through the checks - ensuring any damage or setup issues that could have caused the disconnection from the Internet are identified and resolved.

If these steps don't resolve the issue then I'll look at other potential causes. Thanks