topic Re: Internet dropping out daily in Broadband

Internet dropping out daily

dannyw13 — Thu, 17 Jul 2025 08:37:46 GMT

Wondering if someone can have a look at my internet connection it's intermittently dropping throughout the day for the last couple of weeks

Thanks

Dan

Re: Internet dropping out daily

siphosethu-TT — Thu, 17 Jul 2025 08:41:47 GMT

Hi there @dannyw13, I'm really sorry about that. Please confirm if you are currently at home so we can have this looked into for you. Thanks

Re: Internet dropping out daily

fr8ys — Thu, 17 Jul 2025 09:01:19 GMT

@dannyw13

I see you had a similar issue that required a new line a while ago.

https://community.talktalk.co.uk/t5/Fibre/Drop-outs-every-5-to-10-mins/m-p/3102876#M400201

Have you carried out the checks regarding phone lines crackling or dropping off that were previously requested as this could show a line fault?

Failing that @siphosethu-TT will run further tests with you to resolve.

Re: Internet dropping out daily

dannyw13 — Thu, 17 Jul 2025 09:45:52 GMT

Hi fr8ys

It wasn't a new line is was a new piece of cable fitted between a join box and master socket, it has been great up until recently

Re: Internet dropping out daily

dannyw13 — Thu, 17 Jul 2025 09:46:18 GMT

Yes I'm at home all day today

Thanks

Dan

Re: Internet dropping out daily

sabelo-TT — Thu, 17 Jul 2025 09:49:58 GMT

Thank you for confirming this @dannyw13 as we will look into the issue. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line? For example a care alarm, lifeline, health pendant or fall detector.

Re: Internet dropping out daily

dannyw13 — Thu, 17 Jul 2025 10:26:56 GMT

Hi Sabelo

No nothing like that, please proceed

Thanks

Dan

Re: Internet dropping out daily

sabelo-TT — Thu, 17 Jul 2025 10:32:07 GMT

Thank you for this. I will kindly ask for you to capture an image of your router and master socket. In addition, I will kindly ask for you to share this image privately to me via private message.

Re: Internet dropping out daily

dannyw13 — Thu, 17 Jul 2025 11:05:03 GMT

Sure I will send the pic now to you

Thanks

Dan