topic Re: Very slow download/intermittent drop out in Broadband

Very slow download/intermittent drop out

BGhome — Sun, 20 Jul 2025 08:19:53 GMT

How to you get some urgency to resolve problems? My initial post resulted in reporting problems at 06.59 on 16th July, and very impressed with promise of text within 2hours, and open reach visit at 10.40! to confirm sorted, Hey presto speed up to 19 mbps ( guaranteed minimum 18mbps) - brilliant! BUT within 24 hours started having drop outs and speed down 7mbps and deteriorating, last night had to give up watching I-player as internet drop out completely - red light on router before returning. This morning speed to router is 1mbps. Contact with talk talk is disheartening - test line from their end, remotely reset router, say everything is alright, claim engineer changed router, absolute did not, and seem unable to understand fault is outside our property, and router clearly signals problem (phone landline is OK). Told everything now OK, and in response to my question what speed told to check myself through my account - that was yesterday and speed was 7mbps( NOW 1mbps)!. Account says open case but how to get some sense of urgency and acceptance that there is an unresolved problem?

Re: Very slow download/intermittent drop out

Gliwmaeden2 — Sun, 20 Jul 2025 08:33:07 GMT

@BGhome, there simply are no staff on here at weekends, so nobody qualified to help through the forum at the moment.

You will need to use Chat support as phone support doesn't open till Monday for most purposes.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If your connection is too slow, try using mobile data to reach Chat - you don't need to be signed into My Account to use the service but would need to pass security checks. It's important that you do let them run tests to assess whether there's anything wrong with the router or wiring on your side of the mastersocket.

If the fault is found to be with your equipment when an engineer is called, the customer faces charges, so it's worth avoiding that possibility.

Re: Very slow download/intermittent drop out

Mandisa-TT — Mon, 21 Jul 2025 07:37:44 GMT

Hi @BGhome I'm sorry to hear this, I will be able to run checks on your line, are you at home to be able to proceed?

Re: Very slow download/intermittent drop out

Australiaboy — Fri, 25 Jul 2025 18:16:52 GMT

Is the router up to date have you tried another one