topic Re: My wifi has all green lights on but nothing is connecting to it in Broadband

My wifi has all green lights on but nothing is connecting to it

TrevX7 — Tue, 22 Jul 2025 07:09:14 GMT

WiFi not connecting to any devices

Re: My wifi has all green lights on but nothing is connecting to it

nomfezeko-TT — Tue, 22 Jul 2025 07:11:48 GMT

Hi there @TrevX7, thank you so much for reaching out to us. I am sorry you have contacted us about an issue with your Wi-Fi; we will have a look into this for you. Looking at your router, what is the power light status?

-Fez.

Re: My wifi has all green lights on but nothing is connecting to it

KeithFrench — Tue, 22 Jul 2025 09:34:24 GMT

When you say that your WiFi has all green lights on it, what exactly are you referring to? Do you by any chance have full fibre and the green lights are those on the ONT where the fibre comes into the house? What make/model of router do you have & as asked by @nomfezeko-TT, what lights are on that?

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

Re: My wifi has all green lights on but nothing is connecting to it

nomfezeko-TT — Tue, 22 Jul 2025 11:04:08 GMT

Thank you @KeithFrench, we will just wait for the customer to get back to us so we can assist accordingly.

-Fez.