topic Re: Speed reduced since upgrade. in Broadband

Speed reduced since upgrade.

jbuchanangb — Tue, 22 Jul 2025 14:42:15 GMT

About 27 June I upgraded my Part-Fibre contract from Fibre 35 to Fibre 65.

I am now only achieving a download speed of about 31Mb/s, compared to the guaranteed minimum of 45.4Mb/s

This is a bit disappointing. I was regularly seeing 37Mb/s on Fibre 35.

My router is connected to the test socket. I am not experiencing noise on the landline.

What does it look like from your side?

Re: Speed reduced since upgrade.

amahle-TT — Tue, 22 Jul 2025 14:54:27 GMT

Hi there @jbuchanangb, I will look into this for you. Please confirm if you are messaging us from home.

Re: Speed reduced since upgrade.

jbuchanangb — Tue, 22 Jul 2025 15:01:51 GMT

I confirm that I at home using the configuration mentioned at the foot of my message.

Re: Speed reduced since upgrade.

amahle-TT — Tue, 22 Jul 2025 15:05:17 GMT

Thank you for confirming,

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Speed reduced since upgrade.

jbuchanangb — Tue, 22 Jul 2025 15:07:01 GMT

No such things in use here.

Re: Speed reduced since upgrade.

amahle-TT — Tue, 22 Jul 2025 15:08:05 GMT

Okay so, does the problem with the speeds occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: Speed reduced since upgrade.

jbuchanangb — Tue, 22 Jul 2025 15:17:56 GMT

Affects all devices. PC is not moving about, because it is sitting on a desk. iPad has the speed reduction when used in same room as router.

2.4GHz Wi-Fi on channel 6. 5Ghz Wi-fi on channel 104. No other wi-fi sources in range.

Re: Speed reduced since upgrade.

amahle-TT — Tue, 22 Jul 2025 15:28:51 GMT

Okay noted, so the issue occurs in one location in your house?

I need to establish if the problem is a general WiFi or Broadband issue, or if it's potentially a coverage issue. If the problem only occurs in places that may be further from the router, or are blocked by walls, doors or windows, then it's likely the issue is related to the WiFi signal not being strong enough where you experience the problem.

Re: Speed reduced since upgrade.

jbuchanangb — Tue, 22 Jul 2025 15:44:24 GMT

I understand the way you are working. This PC has been sitting in this location with this router for 3 years, While I was on Fibre 35 speed tests regularly showed 37Mb/s. It is currently reporting about 31 Mb/s. I can run a speed test with and iPad or an Android phone at various locations, but the key point is that when in same room as router the same speed (~31Mb/s) is experienced.

I have scanned for possible conflicting Wi-Fi networks, and in my location in a detached house, there are no other routers in range. I think the speed reduction is in the network somewhere, not local.

Re: Speed reduced since upgrade.

amahle-TT — Tue, 22 Jul 2025 15:51:06 GMT

So just to confirm, would you say the issue occurs everywhere or in certain areas?

Re: Speed reduced since upgrade.

jbuchanangb — Tue, 22 Jul 2025 16:28:33 GMT

This speed reduction is noticeable in all areas. Both fixed PCs, and both mobile devices when in same room as router.

Just ran it again the other PC and it scraped 33.6Mb/s which is still well below the guaranteed minimum.

Re: Speed reduced since upgrade.

amahle-TT — Tue, 22 Jul 2025 16:30:20 GMT

Okay thank you, An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished.

Re: Speed reduced since upgrade.

amahle-TT — Tue, 22 Jul 2025 16:32:04 GMT

I'm now checking the current speed between the TalkTalk router and the Internet. This should take just under a minute and then I'll continue with further checks.

Re: Speed reduced since upgrade.

amahle-TT — Tue, 22 Jul 2025 16:34:16 GMT

Our tests show that you may be experiencing WiFi coverage problems. To address this, I would recommend Total Home WiFi to ensure good WiFi coverage in your home. This service provides boosters that extend your WiFi coverage throughout your home.

Would you like to know more about your upgrade options?

Re: Speed reduced since upgrade.

jbuchanangb — Tue, 22 Jul 2025 16:41:47 GMT

The signal strength on the 2.4Ghz Wi-Fi is -44dBm and on the 5Ghz is -47dBm according to my scan using inSSIDder Home. What signal levels would you consider acceptable. What would your proposed upgrade achieve?

Re: Speed reduced since upgrade.

amahle-TT — Tue, 22 Jul 2025 16:43:40 GMT

To extend your WiFi coverage throughout your home. Would you like to know more about your upgrade options?

Re: Speed reduced since upgrade.

Gliwmaeden2 — Tue, 22 Jul 2025 17:25:26 GMT

@jbuchanangb, you might benefit from some advice from @KeithFrench first.

Total Home wifi has a price tag!

https://community.talktalk.co.uk/t5/Articles/About-Total-Home-Wi-Fi/ta-p/2813274

Re: Speed reduced since upgrade.

jbuchanangb — Tue, 22 Jul 2025 18:10:05 GMT

I disagree with the TT specialist. Nothing has changed here except the speed reduction. After Fibre 65 went live my download speed went up above the published minimum, as expected. Now it has gone down below the level experienced for over 6 years on the Fibre 35 package. Both the inSSIDer Home on the PC and Net Analyzer on the Android phone are giving good signal levels for wi-fi. More likely there is some degradation of the copper between me and the Fibre cabinet. It's not good that TT want to upsell a product instead of solve a technical problem.

Re: Speed reduced since upgrade.

nomfezeko-TT — Wed, 23 Jul 2025 07:08:41 GMT

I do understand what you mean, we are so sorry you have contacted us about an issue with your services. but we will need to carry on with the checks and this will help us determine the main cause of the issue and a possible resolution to it. Please confirm if you are still home where the services are installed so that we can proceed.

-Fez.

Re: Speed reduced since upgrade.

jbuchanangb — Wed, 23 Jul 2025 12:16:56 GMT

Yes I am still at home to work through this.