topic Re: Broadband down. in Broadband

Broadband down.

sikboyuk — Tue, 22 Jul 2025 18:46:29 GMT

My broadband has been down all day.

I have a stable white light also.

I've been trying in touch with talk talk 3 times today, had me doing every check possible with no success.

I have checked online and there has been outages to broadband in my area, also with BT.

I'm getting sick of going through the same process over and over and getting nowhere.

Please look into this issue, I have seen other users have had exactly the same problems with their service today also.

I ran the test on talktalk and it saysy broadband is fine, yet I only get around 17 mbs when I run a speed test.

Re: Broadband down.

Gliwmaeden2 — Tue, 22 Jul 2025 19:16:28 GMT

Thank you for starting your own topic, @sikboyuk.

Please look out for staff replies during the day.

Re: Broadband down.

angelique-TT — Wed, 23 Jul 2025 07:04:56 GMT

Good morning sikboyuk. We're sorry to hear this. I will look into it and run checks for you. Please confirm if you are messaging us from home.

Re: Broadband down.

sikboyuk — Thu, 24 Jul 2025 09:58:42 GMT

Yes I'm at home.

My service was back up and fine all of yesterday.

It's just gone down again now.

It's really unnecessary that I have to input a code every time I need to reply on the forum.

Re: Broadband down.

angelique-TT — Thu, 24 Jul 2025 10:03:00 GMT

Thank you for confirming. Please confirm if you are experiencing a slow speed issue, dropping connection or no internet connection at all?

Re: Broadband down.

sikboyuk — Thu, 24 Jul 2025 10:06:40 GMT

No connection at all.

Re: Broadband down.

angelique-TT — Thu, 24 Jul 2025 10:16:31 GMT

Okay thank you for confirming.

Re: Broadband down.

angelique-TT — Thu, 24 Jul 2025 10:19:50 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Broadband down.

sikboyuk — Thu, 24 Jul 2025 10:21:54 GMT

Look I've been through all this 3 times already and got nowhere.

I haven't got another hour to waste.

Just confirm there is a problem and fix it as soon as you can.

Re: Broadband down.

angelique-TT — Thu, 24 Jul 2025 10:25:32 GMT

I understand however I need to run these checks in order to provide you with a resolution. Please confirm if you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

Re: Broadband down.

sikboyuk — Thu, 24 Jul 2025 10:43:25 GMT

The only resolution at the end is sending an engineer around to my home.

The problem is not with my equipment, every time it's gone down in the past and there have been many times over the years, the problem has either been at your end, or the openreach exchange.

I have had enough of this nonsense, please pass my case over to a supervised, so I can get a viable resolution and not have to waste my time anymore.

And now there is a technical issue with the talktalk website, it won't let me sign in.

Re: Broadband down.

angelique-TT — Thu, 24 Jul 2025 10:44:49 GMT

We are unable to send out any equipment or engineer without completing checks. I have also sent you a private message with further information as I do see that you are not happy about this.