topic Re: Connection timed out in Broadband

Connection timed out

tubby885 — Mon, 28 Jul 2025 20:42:35 GMT

My router dashboard says my internet is on and my devices are connected but when I try to search,the progress bar reaches 10%ish and stops.

After about 10-15 secs I get a message saying connection timed out.

I've tried four different browsers and different devices without success.

Could it be my router settings?

I've had internet anout four weeks but can't use it . . .

Re: Connection timed out

Divsec — Tue, 29 Jul 2025 05:29:00 GMT

Hi @tubby885 your post has been escalated although it rather looks like a continuation of your earlier thread.

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 06:22:37 GMT

Hi @Divsec

My previous problem was that i was getting a message telling me to sign into my network and I couldn't sign in to my router[are these the same?].

Now I can sign in to my router which says i'm connected but still no internet with wifi or ethernet cable . . .

Re: Connection timed out

Divsec — Tue, 29 Jul 2025 06:39:18 GMT

Hi @tubby885 I really don't know but the team here should be able to do a whole bunch of checks for you to get you up and running.

Re: Connection timed out

Mandisa-TT — Tue, 29 Jul 2025 07:11:14 GMT

Hi @tubby885 I will be able to run checks for you, are you at home to be able to proceed?

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 07:15:03 GMT

I will be at home at 11.00 hrs,thanks . . .

Re: Connection timed out

Mandisa-TT — Tue, 29 Jul 2025 07:16:16 GMT

Not a problem, let me know when you are at home and we will proceed.

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 09:40:49 GMT

I'm home

Re: Connection timed out

Mandisa-TT — Tue, 29 Jul 2025 09:54:01 GMT

Perfect! @tubby885, I will need for you to double check if this matter only occurs on one device or is currently affecting all devices. Please confirm with feedback once done.

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 09:56:15 GMT

It affects all devices

Re: Connection timed out

Mandisa-TT — Tue, 29 Jul 2025 10:13:48 GMT

I appreciate your prompt response.

I am currently looking into the matter and will keep you updated. Thank you for your patience.

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 10:14:59 GMT

Re: Connection timed out

Mandisa-TT — Tue, 29 Jul 2025 10:31:01 GMT

Reasons Your Internet Keeps timing out and How to Fix Them

- Placing your router in an open, central area allows the Wi-Fi signals to freely connect to devices. When you place your router in an enclosed space, the walls block those signals.

- Not every device needs to be connected to your home internet at all times, so be sure to disconnect unused devices for better connection.

- Upgrading your router and its software will show a noticeable improvement in how fast and reliable your internet connection can be.

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 10:36:04 GMT

I've done all those things.

Do I need a new router?

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 10:55:37 GMT

Is it the router settings?

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 20:26:44 GMT

Looks like tech support have lost interest.

Does anyone have any ideas?

Re: Connection timed out

ferguson — Tue, 29 Jul 2025 20:38:12 GMT

They'll be back online tomorrow.

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 20:44:30 GMT

They gave up on me 10hrs ago.Their last message was a standard reply they send when they haven't got a clue what to do . . .

Can I leave Talktalk without a penalty because I'm paying for a service I'm not receiving?

Re: Connection timed out

ferguson — Tue, 29 Jul 2025 21:06:03 GMT

You can, but not until you have given them a reasonable time to resolve it. And personally, I am not at all clear what the issue is.

Re: Connection timed out

tubby885 — Tue, 29 Jul 2025 21:09:55 GMT

The issue is that I have no internet with Talktalk.They've been "trying" to sort this for four weeks . . .