topic Re: Home move in Broadband

Home move

Carina15 — Mon, 04 Aug 2025 08:55:25 GMT

Hi All.

I have recently moved house and activation date for talk talk to be transferred from old house to new house is today (4th August). I plugged the router in as suggested last night and this morning all I have is a flashing orange light on the router.

How long does it take for the internet to be back up and running on activation day after a move?

Thanks

Re: Home move

fr8ys — Mon, 04 Aug 2025 08:59:33 GMT

It can be anytime during the day, depending on the OpenReach engineers schedule.

Re: Home move

sabelo-TT — Mon, 04 Aug 2025 09:05:27 GMT

In addition, kindly allow within 2-24hours for Openreach to activate your services at your local exchange @Carina15 🙂

Re: Home move

Carina15 — Mon, 04 Aug 2025 17:27:22 GMT

I have had a text and an email stating it has gone live as of 12pm, however its still flashing orange. I have tried turning it off and on again, even replied to the text from Openreach saying Not working and still working as of 6.30pm.

Re: Home move

Gliwmaeden2 — Mon, 04 Aug 2025 18:03:17 GMT

Reach out via Chat, @Carina15.

Support by phone reopens at 9am.

Full details of opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Live chat closes at 9pm. Staff are not back on here before 8am.

Re: Home move

Carina15 — Tue, 05 Aug 2025 06:33:25 GMT

Thank you for this

I got hold of them by chat last night. They informed me it would be live by midnight. Its now the next day and I still dont have Internet.

Its amazing how much you need the darn internet and what's attached to it these days, when you dont have it..

Re: Home move

nomfezeko-TT — Tue, 05 Aug 2025 07:16:56 GMT

Hi @Carina15 , we are so sorry for this experience, kindly let me know if you are still having problems with your broadband service so we can look into it for you.

Re: Home move

Carina15 — Tue, 05 Aug 2025 07:28:57 GMT

Hi. Yes, I am still experiencing issues with my broadband.

Re: Home move

nomfezeko-TT — Tue, 05 Aug 2025 07:33:51 GMT

In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Home move

Carina15 — Tue, 05 Aug 2025 08:08:41 GMT

All done. Thanks.

Re: Home move

nomfezeko-TT — Tue, 05 Aug 2025 08:22:23 GMT

Thank you so much, please tell me if you are currently home where the services are installed.

Re: Home move

Carina15 — Tue, 05 Aug 2025 08:24:06 GMT

Yes I am at home

Re: Home move

nomfezeko-TT — Tue, 05 Aug 2025 08:25:00 GMT

Kindly confirm the power light status of the router.

Re: Home move

Carina15 — Tue, 05 Aug 2025 08:25:34 GMT

Flashing amber

Re: Home move

nomfezeko-TT — Tue, 05 Aug 2025 08:29:31 GMT

Okay, I will run checks on your line to check what is wrong, I will message you privately if I need private information or if I need to share private information with you that is on the account, is that okay?

Re: Home move

Carina15 — Tue, 05 Aug 2025 08:30:28 GMT

Of course thank you

Re: Home move

nomfezeko-TT — Tue, 05 Aug 2025 08:47:39 GMT

No worries, as you have reported problems with your broadband, you have no internet access at all and the power light is amber, is that correct?

Re: Home move

nomfezeko-TT — Tue, 05 Aug 2025 08:52:18 GMT

A line test is currently underway. This checks the equipment used to provide the broadband service to your home - including the exchange, cabinet and line equipment.

This can take up to 6 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

Re: Home move

nomfezeko-TT — Tue, 05 Aug 2025 09:48:58 GMT

Please reset your router via the 'Reset' pin hole on the back. To do this you'll need a pin, straightened paper clip or other tool that fits in the hole, which you'll need to hold in for 30 seconds.

Re: Home move

Carina15 — Tue, 05 Aug 2025 09:52:06 GMT

Done