topic Re: Returns bag please in Broadband

Returns bag please

Gliwmaeden2 — Thu, 07 Aug 2025 16:22:18 GMT

Could staff possibly send me a prepaid returns bag?

All details that you need are in my profile.

Thanks!

Re: Returns bag please

fr8ys — Tue, 12 Aug 2025 14:54:47 GMT

@Gliwmaeden2 did you get your bag, or would you like me to escalate this for you?

Hope it's not been overlooked.

Re: Returns bag please

Gliwmaeden2 — Tue, 12 Aug 2025 15:00:44 GMT

Thank you @fr8ys, no it's not arrived.

It was supposed to be 2 - 3 working days since Thursday, so hasn't made it within the time frame.

An escalation would be appreciated!

Re: Returns bag please

fr8ys — Tue, 12 Aug 2025 15:18:53 GMT

Consider it done.

I was surprised there was no follow up so it looked like it was overlooked.

Re: Returns bag please

amahle-TT — Tue, 12 Aug 2025 15:23:39 GMT

Hi there @Gliwmaeden2 , please bear with me as I check on your account, thanks.

Re: Returns bag please

amahle-TT — Tue, 12 Aug 2025 16:17:34 GMT

Thank you for your time and patience, I have checked o n my end and the returns bag was ordered on the 7th and it was dispatched today. So it should be delivered tomorrow.

Re: Returns bag please

Gliwmaeden2 — Tue, 12 Aug 2025 16:53:57 GMT

Thanks for checking that for me, @amahle-TT.

It's odd that there was such a time lag between ordering and dispatching as, effectively, it means that customers need to be told it will be "up to a week" for delivery, to help manage expectations!

Not "2 to 3 working days".

Thanks again.

Re: Returns bag please

sabelo-TT — Tue, 12 Aug 2025 16:59:11 GMT

Correct @Gliwmaeden2. Basically, the delivery timescale is within 2-3working days but should there be any delays, the delivery will take within 3-5working days.

Re: Returns bag please

Gliwmaeden2 — Thu, 14 Aug 2025 09:47:33 GMT

Just to let you know that the returns bag reached me this morning, so a full week since I first posted.