topic Re: return an old router in Broadband

return an old router

Alahousat — Tue, 05 Nov 2024 15:52:04 GMT

I was sent a new router, was asked to send old one back, but no return back was in with packaging

is this place to request one, if not how do I get one

Re: return an old router

Gliwmaeden2 — Tue, 05 Nov 2024 17:17:33 GMT

Just make sure that your community profile details are completed, @Alahousat, and staff will then be able to send one to the address associated with your account.

Add your Talktalk phone number or account number by going via your avatar; settings; drop down menu....Personal Information. Scroll down to find SAVE CHANGES.

Staff will respond during the day.

Re: return an old router

Alahousat — Tue, 05 Nov 2024 18:02:54 GMT

Thank you. All my details are updated.

When should I expect to recieve the bag?

Re: return an old router

Gliwmaeden2 — Tue, 05 Nov 2024 18:57:53 GMT

Staff won't pick up the message before tomorrow, but you'll likely receive it by the weekend, @Alahousat, or early next week.

Re: return an old router

Chris-TalkTalk — Wed, 06 Nov 2024 07:51:27 GMT

Hi Alahousat,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: return an old router

Alahousat — Wed, 06 Nov 2024 08:11:36 GMT

Hi Chris

I have updated the information in my Community profile. Last time I did that to my Talk Talk account profile.

Best

Ala

Re: return an old router

Chris-TalkTalk — Wed, 06 Nov 2024 08:23:34 GMT

Thanks for updating your profile. I've ordered a returns bag, it should be with you within 5 working days

Chris

Re: return an old router

oldskool25 — Fri, 15 Aug 2025 13:17:29 GMT

I too would appreciate a pre-paid postage return label to send back an obsolete wireless router.

Thanks.

Re: return an old router

nambuso-TT — Fri, 15 Aug 2025 13:40:59 GMT

Hi there @oldskool25 I will be able to order the return bag for you however before I do so, privately please provide the address that you would like us to send the return bag to. Thanks