topic Urgent request for a returns bag for a TalkTalk router in Broadband

Urgent request for a returns bag for a TalkTalk router

blue_pearl — Fri, 15 Aug 2025 15:47:34 GMT

Hello, on 31/7/25 I received an request by email to return my router and that a prepaid returns bag would be on its way, however it never arrived. Please could someone dispatch a returns bag out as there's a deadline of 27/8/25. The address to send the bag is on my profile's private notes. Thanks for your help.

Re: Urgent request for a returns bag for a TalkTalk router

nomfezeko-TT — Fri, 15 Aug 2025 15:52:13 GMT

Hi there @blue_pearl, thank you for contacting us, I am willing to help. I will need to identify your account then look into it ; we will then proceed with sending out a returns bag for you.

Re: Urgent request for a returns bag for a TalkTalk router

nomfezeko-TT — Fri, 15 Aug 2025 15:57:02 GMT

I will send you a private message so we can discuss your query as we cannot disclose or share some account information publicly, is that alright with you?

Re: Urgent request for a returns bag for a TalkTalk router

blue_pearl — Fri, 15 Aug 2025 16:08:33 GMT

Yes, you can send a PM @nomfezeko-TT .