topic Re: Email sending problems in Broadband

Email sending problems

19PbtVyt44 — Wed, 20 Aug 2025 11:02:29 GMT

Emails sent to TalkTalk are returned as non deliverable . All other mail addresses are sent,received and replied to without any problems. This has only happened since Everymail was introduced. I was blocked last week as I was classed as a non broadband subscriber. The block was lifted by TT but the problems persists.

Re: Email sending problems

siphosethu-TT — Wed, 20 Aug 2025 11:06:07 GMT

Hi there @19PbtVyt44, I'm really sorry about this. Please confirm if you have an active account with us? Thanks

Re: Email sending problems

19PbtVyt44 — Wed, 20 Aug 2025 11:09:47 GMT

Yes I do.

Regards

Re: Email sending problems

19PbtVyt44 — Wed, 20 Aug 2025 11:12:08 GMT

Yes, I do.

Regards

Re: Email sending problems

siphosethu-TT — Wed, 20 Aug 2025 11:13:00 GMT

I've just noticed that your account number is not provided in the private notes under your profile, please add those details in your notes using the link below.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Email sending problems

19PbtVyt44 — Wed, 20 Aug 2025 11:31:51 GMT

Profile completed

Regards

Re: Email sending problems

siphosethu-TT — Wed, 20 Aug 2025 13:58:18 GMT

Thank you, I've just checked on your account and seems like the issue has already been escalated to back office. Please hang in there while the team works on resolving this as soon as possible. Thanks