topic Turn off automatic channel optimisation in Broadband

Turn off automatic channel optimisation

dboard11 — Wed, 20 Aug 2025 16:46:29 GMT

Hello, could you please help me turn off automatic channel optimisation?

Thank you.

Re: Turn off automatic channel optimisation

mandisa1-TT — Wed, 20 Aug 2025 16:54:20 GMT

Hi there @dboard11

To turn off automatic channel optimization, follow these steps:

Log into the router settings.

Navigate to the Advanced Wireless settings.

Disable channel optimization.

Save settings

@KeithFrench Any assistance on this would be appreciated.

Re: Turn off automatic channel optimisation

Gliwmaeden2 — Wed, 20 Aug 2025 16:56:14 GMT

@dboard11, it can't be done permanently any more - staff are no longer authorised to do this.

Stopped being an option about a year ago.

Re: Turn off automatic channel optimisation

mandisa1-TT — Wed, 20 Aug 2025 16:57:28 GMT

Thank you for the support @Gliwmaeden2

Re: Turn off automatic channel optimisation

KeithFrench — Wed, 20 Aug 2025 20:26:46 GMT

That is true, however, most cases these days the problem is caused by something else, not WiFi optimisation. I can run an independent assessment of the state of your WiFi.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wifi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz band can sometimes have a better range; however, this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

Re: Turn off automatic channel optimisation

Mandisa-TT — Fri, 22 Aug 2025 10:12:57 GMT

Hi @dboard11 let us know if you still need assistance.