topic Re: Returning equipment in Broadband

Returning equipment

purgatory9 — Wed, 20 Aug 2025 16:38:19 GMT

I tried to book the collection of the parcel with the router and power cable but the postage ID and the tracking number are not recognised by the Royal Mail webpage to do this. I thought maybe the first sticker with the postage label had expired and that was why. I asked for a 2nd one and the same happens. It's a shame because the parcel is ready to go, but can't book the collection and can't get the parcel to the post office or any other place due to disabilities. I'll wait for guidance for a few months and then if no answer or solution, I'll have to bin the router unfortunately. I was trying to chat online with customer services but the option does not seem to available for me anymore. It's not because I'm not trying.

Re: Returning equipment

siphosethu-TT — Wed, 20 Aug 2025 16:40:50 GMT

Hi there @purgatory9, please click on the link below informing you more on the process. Thanks

Re: Returning equipment

purgatory9 — Wed, 20 Aug 2025 16:43:11 GMT

Hi, I've followed the process, thanks. But I'll look at the link. I can't see it though.

Re: Returning equipment

siphosethu-TT — Wed, 20 Aug 2025 16:43:37 GMT

Returning your TalkTalk equipment

Re: Returning equipment

Gliwmaeden2 — Wed, 20 Aug 2025 16:53:46 GMT

@siphosethu-TT , a few months ago there was a spate of dud labels being sent out - is it worth checking whether or not this could be happening again?

Re: Returning equipment

siphosethu-TT — Wed, 20 Aug 2025 16:55:58 GMT

I'll have it escalated as precaution okay, I'll get back to you with feedback.

Re: Returning equipment

purgatory9 — Wed, 20 Aug 2025 17:37:09 GMT

Hey, I tried again but changed what it looked like a 0 (zero) to an O (capital o) and it worked this time! Sorry about any nuisance this may have caused. Thanks again!

Re: Returning equipment

Gliwmaeden2 — Wed, 20 Aug 2025 17:57:28 GMT

I had one of these the other day, @purgatory9, but made a lucky guess. It's so silly that they don't make the zero and the O more conspicuously different.

Glad it's resolved! 😊

Re: Returning equipment

purgatory9 — Wed, 20 Aug 2025 17:59:36 GMT

I know right! Thanks for your help and care!