topic Re: mail plus in Broadband

mail plus

Satty1 — Fri, 22 Aug 2025 14:53:51 GMT

leaving talktalk but want to arrange mailplus as want to keep tiscali address

Re: mail plus

Mandisa-TT — Fri, 22 Aug 2025 14:55:34 GMT

Hi @Satty1 I will gain access to your account and assist you with your query.

Re: mail plus

Mandisa-TT — Fri, 22 Aug 2025 15:09:57 GMT

I have reviewed your account and see that you have submitted an unsolicited cease letter requesting the disconnection of your services. Currently, our active email users who are not broadband customers are being transitioned to Everymail, an Open-Xchange (OX) email product. If you would like to retain your email address, you will need to sign up for Everymail and switch to their paid email service. You have two payment options available: £5.00 per month or a one-time annual payment of £50.00. Please note that this means you will no longer be a TalkTalk customer and will instead become a direct customer of OX Mail.

Re: mail plus

Gliwmaeden2 — Fri, 22 Aug 2025 15:20:54 GMT

@Satty1, this was all explained to you previously here:

https://community.talktalk.co.uk/t5/Email/Keeping-tiscali-email-address/td-p/3121606

Mailplus is no longer an option at this stage. Only customers previously subscribed to it have it set up currently and will be moved over automatically to Everymail in due course.

Also explained on another thread that you posted here:

https://community.talktalk.co.uk/t5/Broadband/talk-talk-mail/td-p/3121581