topic Re: BILL in Broadband

BILL

Marilyn-1956 — Wed, 27 Aug 2025 12:51:47 GMT

I have been on a chatbot call about my bills last week for 45mins with no positive result. I paid a bill on the 6th August and now have another bill for 29th August. Why am I getting 2 bills a month, things are hard enough with the cost of living crisis, I really don't need this worry. My Ref. is CMP-910385, I do hope this can get resolved or I may consider changing my supplier. Thank you. Mrs. Marilyn Muir.

Re: BILL

mandisa1-TT — Wed, 27 Aug 2025 13:05:42 GMT

Hey there @Marilyn-1956 We sincerely apologize for any inconvenience caused to you. Due to the bank holiday, your payment for this month has been changed to the 29th. We aim to remain as consistent as possible with payment dates, due to billing and direct debit restrictions, but as we’re not able to process payments on weekends and bank holidays, we can’t guarantee a specific date.

Re: BILL

mandisa1-TT — Wed, 27 Aug 2025 13:07:01 GMT

If we have to move the payment date, we always aim to move it to a date as close as possible.
To help you, we’ll always communicate on your bill when your payment date is, this can be via email or text or you can view yourself in your online My Account.
If your payment date is causing problems, we have tools available to help you. These are available in your online My Account or should you need one today, I can walk you through the options available.